Urgent Hiring as Services Head (Vice President) - Client Operations (Payer) Domain in Top BPO at Pune Location.

Domain: Payer Operations

Minimum Requirement

Exp : 14+ Yrs

Location : Pune

BPO Limited.

Role: Services Head - Client Operations

Unit: Healthcare

About BPO Limited - Healthcare Practice

BPO's healthcare practice serves customers across the value chain, including payers, Payers and pharmacy benefits managers. We have a team of over 1,500 business and technical consultants, including PhDs, MDs, technical architects, developers, business process consultants, and project managers. Our professionals have hands-on experience in business processes and IT systems of health insurance Payers (payor) and healthcare Payers

Requirements

Basic requirement: Full time MBA with at least 14 years of experience in areas related to the Job Description

Preferred: Good understanding of BPO Healthcare Operations from 3rd party and in-house Shared Service center perspective. Should have managed a large Healthcare client relationship with responsibilities including Operations, Service Delivery, SLA Management, Governance, Client Management, and Engagement P&L.

Areas of Responsibility

- Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement

- Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.

- Work closely with sales and Account Management team to increase revenue

- Maintain and build contacts with stakeholders supporting the client on Technology.

- Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.

- Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.

- Co-ordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance

- Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral

- Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health

- Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement

- Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives

Interested Candidates: Kindly send your updated resume or call on Hand phone Desk phone 0120 4739855

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.