Role - Service Delivery Head ( VP Level)  Location - Delhi / Mumbai / Bangalore / Chennai / Hyderabad  Responsibilities:  Scope  - Accountable for overall direction of multiple, large, complex operations, functions or projects, which may contain significant scope, ambiguity, risk & geographical diversity.   - Accountable for high-level external/internal client satisfaction.   - Responsible for fulfillment of contractual obligations/overall completion of deliverables   - Responsible for delivery to agreed service levels, and defines key performance indicators/project milestones.   - Develops new approaches and processes, which contribute both to step-change improvements in current area, and to business growth/efficiency in wider organization.   - Responsible for communication of strategy/ initiatives/high level performance metrics.   - Accountable for day-to-day budget management and reporting processes. Has major input to budget setting/financial proposals and reviews, and may set budget.   - Maintains dialogue with client and/or Accenture senior management to ensure that contractual/financial targets are met.   - Responsible for the management of quality/ business process excellence in sphere of influence.   People  - Provides leadership and direction to total management team within a significant part of the organization or across multiple /large project teams.   - Responsible for recruiting and ensuring the continuous development of the senior management team, including formal evaluation of direct reports.   - Accountable for the integrity of key human resource processes including career development, salary review, resource approach and performance management.   - Reviews and develops organizational structures to support business needs.   - Demonstrates comprehensive understanding and application of all relevant Accenture policies, procedures and operational frameworks.   - Possesses strong business and industry acumen, and uses this knowledge to initiate and/or develop client relationships and contribute to contract negotiations, in conjunction with Partner   Education : Post Graduate / MBA from Tier 1 institutes   Work Experience : 16+ years of related work experience   Must have skills :   - These candidates would have a penchant for sales in BPO/Industry  - Sales/ Solutioning experience, Service Delivery experience in any domain   - Great career track, Exceptional soft skills  - Excellent communication /articulation  - Adapting to different environments, adapting to the new and propagating the same .  - Operations / Delivery experience is a must

Delhi NCR

Mumbai

Bangalore

Hyderabad

Chennai

Vice President - Service Delivery Head - ITES/BPO 

Vice President - Service Delivery Head - ITES/BPO  ,Job Description for Vice President - Service Delivery Head - ITES/BPO  in Antrors HR Solutions in  Delhi NCR Mumbai Bangalore Hyderabad Chennai for (16-20) years of experience. Apply Now!

Job Description for Vice President - Service Delivery Head - ITES/BPO  in Antrors HR Solutions in  Delhi NCR Mumbai Bangalore Hyderabad Chennai for (16-20) years of experience. Apply Now!