The candidate will have to manage a team of 90 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Core Cash Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head - Investigation Services and will be directly responsible for the day to day operations, including transaction processing, client service and database controls. The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB- s, while partnering globally with the regions where the business operations are located. The candidate will be responsible for maintaining staff and budget requirements.

Key Responsibilities would include:

- Responsible for meeting client deliverables with a high level of timeliness and accuracy

- Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.

- Regular reviews of procedures assuring new processes are documented.

- Identify business knowledge gaps and ensure everyone has ownership of deliverables.

- Interact with global location managers in an effective and professional manner.

- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.

- Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.

- Responsible for leading and managing multiple projects

- Identifies department strategy and goals related to broader organizational goals and direction.

- Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.

- Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.

- Develop and lead a team that is responsive to dynamic organizational and operational changes.

- Accountability for overall Performance Management and Talent Review process.

- From a training perspective, responsible for ensuring training is taking place and that it is within budget.

- Responsible for risk management to the business.

Qualifications:

- Masters Degree (e.g. CA, ICWA, and MBA) with 7 years of post qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 75 employees.

- Working knowledge of various aspects of International Payment Processing Operations and Investigations

- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.

- Prior experience in client & third party bank investigations will be an added advantage.

- Strong Interpersonal skills to be able to communicate internally & externally and at all levels.

- Excellent written & oral communication skills in English.

- Proven leadership and people management skills.

- Proven ability to build strong business relationships within the site and across the business.

- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.

- Ability to use creative problem solving techniques to solve business issues.

- An acute client focus.

- Strong PC, project management, and analytical skills.

- Project Management/ Implementation experience would be a plus.

- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

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