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18/08 Amrendra Kumar
Recruitment and Business Development Manager at Nexus Manpower

Views:4710 Applications:358 Rec. Actions:Recruiter Actions:10

Vice President - Operations - eCommerce (10-15 yrs)

Mumbai Job Code: 248300

Vice President, Ecommerce Operations

- This position is a part of the Senior Management Team Reports to Chief Executive

- Candidates applying must have complete fulfillment management experience in high demand environments.

Duties and Responsibilities :

- The VP of eCommerce Operations develops sound, well-thought-through strategies that will meet the company's objective to provide an unparalleled delivery experience for our customers

- Sets up detailed processes for every aspect of service delivery and customer experience including order processing, packaging, delivery, returns, and any other customer needs.

- Builds a robust organization staffed with committed, intelligent, and honest professionals

- Engineers and oversees logistics and fulfillment operations to improve overall productivity, efficiency and cost structure.

- Identifies new trends, operational solutions and value-add processes that create competitive advantages for the company.

- Develops and executes against a long-term, sustainable infrastructure plan to support the growth and strategic initiatives of the company.

- Implements and maintains best practices, including technology advances, policies and procedures.

- Develops and manages the company's fulfillment operations budget.

- Sets up and directly oversees the company's Supply chain infrastructure consisting of Distribution Centers, Warehouses, Pick-up points, transportation fleet, and other supporting assets.

- Directly manages a large team consisting of corporate staff, warehouse & logistics personnel, and on-the-ground resources.

Education and Experience :

- MBA in Operations or equivalent academic credentials

- Passionate about customers and their right to receive a world class experience from the company.

- Minimum 10 years of experience in logistics, transportation and fulfillment operations management.

- 12 + years of experience in, and solid understanding of supply chain best practices.

Desired Skills and Background :

- Strong e-commerce fulfillment management experience in high paced, high demand environments.

- Strong skills in process-engineering and ability to get into atomic level of detail for all critical processes in the delivery chain.

- Ability to work in a high pressure, time sensitive organization with an unrelenting focus on overall customer experience and a clear sense of purpose

- Ability to develop and maintain business relationships and work cross-functionally across teams in the organization.

- Exceptional thought leadership, people management and mentoring skills.

- Highly motivated with a proven track record of successful delivery.

- Strong analytical skills with a good understanding of finance and accounting principles.

- Must have demonstrated background in building and managing large organizations consisting of both direct and indirect reporting roles.

- Experience working with SAP ERP is a plus but not mandatory

- Strong understanding and appreciation of technology and its role in supporting service delivery and operations in an eCommerce environment.

- The candidate should demonstrate high levels of integrity, humility, ability to learn from experience, and lead the way in achieving the company's manifold objectives.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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