Vice President - Operations/Delivery Leader - Banking Processes - BPO

The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, interact with the customer and plan completion of the project. The Leader would be responsible and accountable for all process deliverables pertaining to SLAs, KPIs.

Role Dimensions

- The Business Leader will be responsible for the execution & management of Operations and for providing subject matter expertise and oversight.

- Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives

- Manage distributed and large delivery teams across Banking Processes across Geos

- Focus on the client's business problems - The ability to understand the client's broader business context and problems - ability to engage with client stakeholders and lead engagement governance

- Provide thought leadership and contribute to Customer Engagement strategy.

- Work with the sales team and drives sales support & solutioning.

Desired Profile

- Should have exp in handling large International Voice Banking Processes across Customer Service / Collections / Card Operations for at least 700+ fte's.

- Ability to manage globally distributed and large delivery teams across multiple programs/projects covering various Customer Geos

- A proven track record with at least 10 + years of relevant US-UK banking /card operation experience.

- Experience and knowledge of banking regulatory requirements relevant to UK/US/Intl markets is essential

- Proven ability in Account Planning and Governance.

If you are interested to explore an opportunity with a reputed BPO in Bangalore