Vice President - IT Service Delivery

Good understanding of handling Complex Delivery project - (B2B)

Understanding the dynamics of complexity (How to colobrate & Engage)

Techno business, understanding of Architecture & Technology

Digital technology awareness

AREAS OF RESPONSIBILITY (Key Activities)

Bz relationship & initiatives implementation using dev-ops

User engagement, defining joint road align with users, E2E ownership including ops support in dev-ops way. exposure to latest technology trends Drive the alignment of the IT Applications used by business globally; Define and help adopt organization wide Application guidelines

Enterprise Architecture Realization

Drive the alignment of the IT Applications used by business globally; Define and help adopt organization wide Application guidelines; Guide the team to provide Enterprise architecture expertise for systems and projects; Lead the deployment and installs into Production; Enable the development and execution of the applications roadmap( details such as gap analysis, enhancements, buy vs. build decisions etc.); Enable the drive towards a common information model; Guide development of guidelines for White labelled Portals and Software as a Service platforms; Define operational benchmarks and assess performance; Provide direction to team on corrective action plans.

Exposure to Digital - Social / mobile / API / Analytics / Digital

Solution design

Lead the team to drive the requirements analysis and system engineering study with key IT customers; Guide the team to assist with creation of customer roadmaps based on requirements and best practices; Share inputs to perform requirements rationalization & feature validation; Enable development of User Business Requirements and the High Level Design; Support customer organization through change impacts; Drive quality assurance & coordination with business peers; Lead End-to-End Scenarios (E2E) and User Acceptance Testing (UAT); Guide the team to deliver on user documentation and drive training and knowledge transfer.

Commercial Management

Drive the development of the techno-commercial content of the Statement of Work for strategic projects; Liaise with the commercial team to develop other aspects of SOW such as terms & conditions, services agreement, licenses, payment milestones etc. ; Engage in discussions with the vendors when required.

Solution Delivery

Guide the solution delivery for strategic projects such as migration etc.; Provide project leadership & management within IT for such projects; Guide the team to drive the entire SDLC cycle from UBR completion to deployment - development of high level, low level, detailed design, manage the development process, unit testing, system testing, integration testing, UAT, documentation, training, data model documents etc.); Participate in workshops for technology groups when required; Guide discussions with vendors such as TCS, Amdocs and consultants when required; Monitor performance against plans and take corrective actions if required.

Process Management

Drive the development of the process management document; Lead the process of documentation of existing functions and to be processes; Liaise with the Business Excellence team when required; Guide team on process improvement initiatives; Review value creation and project success to feed into next year's plans.

Team Development

Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.