Summary of Role/Profile :

What is the focus of the function :

Co-create and deliver on - Transformation Road Map for existing client operations & new contracts where large transformation is part of the contract. The objective is to help client organizations realise /solve for their strategic business objectives through transformational thinking. For each client, transformation or value definition is different and depends on multiple variables from maturity of their own processes or industry to the tenure and strength of their relationship with our firm. The function is responsible to define value for clients starting from our operations and then leading to larger end to end engagements. For this the function leverages capabilities across the organisation - process excellence, Digital, analytics and industry domain. This also involves stepping outside to bring in fresh ideas, perspectives to bring in thought leadership and own to solve for the identified opportunity creatively.

Why does this job exist :

We are investing in Digital Capabilities and are bringing cutting edge solutions to existing and new customers. Future of BPM industry is changing and the way operations will run will be very different. With this ask for digital transformation seeing a sharp increase we need a leader who can partner with customer CXO and GOL/GRM to accomplish those objectives. As Transformation Leader of the vertical this person will be engaging with multiple stakeholders that includes practice, digital and operating teams to identify opportunities in our existing operations, develop POV/POC and generate buy-in from customers.

How does the role add value :

For us LDT Leader is a critical role as we push the client value agenda on end to end meaningful thinking for our clients to the next level. The consultative, external perspective that this team is expected to provide to the broader account teams will be very important for to transform client operations

For the candidates in this role - This role provides the opportunity of working across a range of challenges and client situations, interacting with the account teams(sales & operations( and front ending with clients. This will require candidates to be extremely self-driven, consultative and well networked with multiple functional teams in the organization

How is this role unique from others :

This role allows an individual to build and implement the digital transformation strategy/framework for our clients. Provides an avenue to drive end-to-end solutions and leverages internal and external multi-function perspective to customize solutions for our clients.

What are the minimum prior qualifications to be an applicant for this role-

10-14 years of experience of running a transformation, Digital deployment with BPO, specific experience in RPA implementation and awareness of technologies like AA, Blue Prism, UI Path.

Specific Competence (Essential)

Ability to Unlearn & Learn on continuous basis

Excellent communication - verbal and written

Strong Presentation skills

Consultative selling expertise

Consulting project delivery - timeline and milestone management, Stakeholder relationship management

Creative thinking/innovative mind-set

Thrive in uncertainty and manage teams, customer in ambiguous environment

Strong business acumen and understanding of business issues across focus sectors

Ability to engage senior client management on offerings, emerging issues in focus

Ability to develop unique commercial models Specific Competence (Desirable)

Judgement, personal effectiveness, team handling

Key Roles and Responsibilities :

To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients

Define and execute value generation roadmaps for clients leading to large meaningful impact to clients

Partner with multi-function teams to constantly enrich the engagement with clients

Lead the execution of projects ranging from business diagnostic, organization design, business process design

Create commitment across all involved teams and facilitate buy-in from all important stakeholders

Drive end-to-end thinking and solutions to deliver long term benefits to our clients Knowledge, Experience and Education

Essential :

MBA / CA with 10+ years of experience

Prior solution design, consulting experience or IT domain consulting experience

Process consulting experience preferred over business/ strategy consulting

Proven track record of driving transformation in client operations

Global perspective and understanding of business marketplace

Project Management Skills

Range of experience can be

Experience with digital tools in Insurance or in financial services space

Global Exposure

Digital deployment for large/ medium scale customers preferably in Insurance domain

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