Vice President/Head - Customer Service - BFSI

We are looking for Head Customer Service for one of our BFSI client in Hyderabad.

Role : VP/Head - Customer Service

Around 15 years experience

- Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit

- Must have handled customer service - BOTH voice & non-voice

- Must have some stint in BFSI industry

- Must have led customer service for multiple processes

- Responsible for the overall direction and performance of the teams

- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets

- Manage the career growth and development of the Customer Support team by driving focus on Leadership

- Carry out supervisory responsibilities in accordance with policies and procedures, additional responsibilities include interviewing, training and motivating employees

- Will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.

- Manage the career growth and development of the team by driving focus on Core Values. Plays a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model

- Must have a recent stint in Amazon

Interested, please reach out to 9866550782.

Satyabhama