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12/05 Verified Account
Talent Acquisition at One of the Top Financial Corporations

Views:3646 Applications:248 Rec. Actions:Recruiter Actions:35

Vice President - Customer Service - BFSI (16-20 yrs)

Mumbai/Bangalore/Pune Job Code: 217089

Supervises: Director/Sr Managers/ Managers

Job Summary:

The role will report to SVP Call centre operations and will have responsibilities not limited to, but ranging from Client, project management, administrations and people management. VP CCC will partner closely with executive management team to chart future growth and strategic response to Ocwen services.

Essentials Job Functions:

- Create a departmental mission and vision aligned to organization goals and cascade them to the overall CCC organization

- Analyzer and strategize to eliminate root cause of defects and variances in performance variations

- Provide and implement recommendations to enhance performance, improve efficiencies via automation and reduce variability

- Complete, develop, implement comprehensive control reporting to ensure all policies, procedures, timelines and external compliance requirements are adhered to and achieved.

- Present monthly and quarterly operational review reports to executive management

- Create culture that thrives on inclusive meritocracy, Continuous improvement and build capabilities within CCC

- Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth

- Team builder with the ability to inspire and develop talent

Position Qualifications (Education And/or Experience And Skills)

- Post Graduate degree in Management from an accredited university

- 15+ years experience with exposure in developing and leading operations from BFSI or BPO vertical or captive customer relationship management group.

- Demonstrated ability to translate and implement Service Level Agreements into clear, repeatable, easy-to-use instructions.

- Ability to lead an organization in a highly dynamic environment with a geographically dispersed employee base

- Exhibits tenacity and creativity in addressing current challenges as well as the ability to look around the corners to anticipate and proactively address future challenges

- An accomplished operator and self-starter and displays the persuasiveness, decisiveness and competitiveness necessary to achieve business goals

- Excellent organizational skills, attention to detail, and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment

- Experience in managing multiplication teams ( APAC, US)

Job Competencies:

- Strong analytical Thinking

- Capability management

- Decision making skills

- Good client relationship management and sales skills

- Result Orientation

- Flexibility

- Negotiation Skills

Note - this position requires you to work in an evening shift, starting, 5.30pm onwards.

Interested candidates, please mention your current CTC and Location.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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