- Setting and meeting performance targets for speed, efficiency, sales and quality  - Managing the daily running of the call Centre  - Monitoring random calls to improve quality, minimize errors and track operative performance  - Coordinating staff recruitment  - Reviewing the performance of staff, identifying training needs and planning training sessions  - Recording statistics, user rates and the performance levels of the Centre and preparing reports  - Handling the most complex customer complaints or enquiries  - Organizing staffing, including shift patterns and the number of staff required to meet demand  - Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes  - Forecasting and analyzing data  - Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products  - Familiar with a variety of the field's concepts, practices, and procedures.

Delhi NCR

University of Petroleum & Energy Studies - Head - Telesales 

University of Petroleum & Energy Studies - Head - Telesales  ,Job Description for University of Petroleum & Energy Studies - Head - Telesales  in University of Petroleum and Energy Studies in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for University of Petroleum & Energy Studies - Head - Telesales  in University of Petroleum and Energy Studies in  Delhi NCR for (8-15) years of experience. Apply Now!