Universal Courier Services is a growing VC-funded tech and courier/logistics company with operations in Addis Ababa, Ethiopia (where the position will be based) that performs time-sensitive shipments throughout the capital city with plans to expand beyond. UCS- largest brand has been recognized internationally with mentions and features in media outlets such as Reuters, the BBC, Deutsche Welle, AFP, Swiss Broadcasting Corporation, and more.   As we look to expand our existing offerings and introduce new services, we are looking for a dynamic, Chief Operations Officer to plan, manage, and scale our current operations to improve service quality and enable us to expand further. The ideal candidate would have the following characteristics:  - 3-5 years minimum experience in an operations-focused role (preferably on-demand logistics)  - 1-2 years minimum experience in a management and business development role in an emerging market (preferably in a labor-intensive sector)  - 1 year minimum experience in finance (budgeting, forecasting, reporting)  - Border-line obsessive attention to detail and time management including analytics experience (e.g. building dashboards, running simulations)  - Highly disciplined and capable of enforcing organizational standards throughout all facets of operations (Lean Six Sigma experience is a plus)  - Approaches challenges creatively and pro-actively responds to potential risk factors that crop up during day-to-day operations  - Experience in managing human resources in accordance with local laws and retaining/recruiting additional staff when necessary.  Position details  The Chief Operations Officer role reports to the CEO/GM and is accountable for:   - Ensuring all shipments are delivered within the set timeframes  - Ensuring customer satisfaction and monitoring KPIs  - Updating the Board of Directors on operations benchmarks and performance as well as the financial well-being of the department  - Identifying weaknesses and challenges in operations and working with the CEO to address those weaknesses  - Ensuring that resources are being utilized as efficiently as possible and within budget.  - Pro-actively identifying areas of improvement that will help scale operations further  Compensation is commensurate to experience with a competitive benefits package

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Universal Courier Services - Chief Operations Officer 

Universal Courier Services - Chief Operations Officer  ,Job Description for Universal Courier Services - Chief Operations Officer  in Universal Courier Services PLC in  Africa Others for (3-5) years of experience. Apply Now!

Job Description for Universal Courier Services - Chief Operations Officer  in Universal Courier Services PLC in  Africa Others for (3-5) years of experience. Apply Now!