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17/01 Nani Babu
Director at Unity Infotech

Views:3784 Applications:98 Rec. Actions:Recruiter Actions:7

Unity Infotech - Delivery Head - BFSI & Mobility Practice (14-27 yrs)

Kerala/Trivandrum Job Code: 413293

- Demonstrate strong technical leadership. Hands-on involvement with solution architecture for projects

- Lead the delivery team and oversee the implementation of the company's long and short term plans in accordance with its strategy

- Build synergies between departments like Delivery, Business Development, Account Management, to ensure all are aligned to common business goals

- Ensure effective internal controls and management information systems are in place

- Set standards and project processes for delivery teams and mentor team members

- Support vendor evaluation and decisions on technology investments

- Help identify productivity enhancement tools that align with the Agile development process, QA best practices such as automation, security testing etc.

- Responsible for implementing best practice for project delivery

- Direct long/short-range planning and development of technology programs to ensure the best use of the Companies resources in defining and planning goals, objectives and programs

- Contribute to practice and profitability, effective resource management, customer satisfaction through continued evaluation and modification of key performance delivery indicators

- Review and Monitor service delivery planning, provisioning and measurement to ensure high quality services to improve customer satisfaction

- Lead the design and planning of complex custom software solutions

- Work closely with the client to understand business needs, in order to develop IT strategy, and propose solution options including advice on design, implementation, tools, scalability, system performance, dependencies

- Responsible for entire forecasting, budgeting and effective MIS reporting of the project deliveries

- Identify and develop future technologies and build capabilities to ensure market leadership

- Manages location resources, processes and systems to ensure customer deliverables meet or exceed promised delivery schedules and Service Level Agreements

- Strengthen domain competency in the organization through capability development, trainings and processes

- Build and develop domain/technology alliances with leading partners to strengthen different practices

- Responsible for Compliance management w.r.t. CMMi processes

- Manage right benching for optimizing of project costs and increasing efficiency and profitability Customer Service

- Manage client expectations vis-a-vis project scope to manage client signoffs on projects

- Communicates customer service standards to team members, and conducts necessary training to ensure that it is fully understood at all levels of the organization

- Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan to eliminate gaps

- Establishes ongoing client communication plan to maximize customer service and to meet SLA

- Monitors client escalations & complaints to head off potential client issues and proactively work with Program Managers, Account Management & Sales to take required actions

- Responsible for entire forecasting, budgeting of the delivery function

- Identifies process optimization and cost reduction opportunities in collaboration with the Process Excellence /Quality Team

- Create and maintain a winning culture in their global division and ensures a positive member experience

- Build intra and inter-team, multi-location coordination across project teams

Required Skills & Experience :

- Minimum 15 years of experience in leading service Delivery Organization

- Solid understanding of BFSI & Mobility Practice and the future direction

- Experience in establishing and handling mid to large size teams

- Understanding of Service Management - Capacity planning, Process improvements & knowledge management

- Significant experience in leading software delivery teams in a commercial environment, ideally working with client project teams

- Proven management experience of managing multiple projects with reporting from multiple project managers

- In depth knowledge of the software development life-cycle and processes including use of off-shore & Onsite development resources

- High-level leadership, management, problem solving, communication, analysis, sales support and people skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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