Careers at Optum, a UnitedHealth Group Company
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UnitedHealth Group - Associate Director - Business Operations (10-15 yrs)
Discipline : Business Operations
Industry : General Operations Management
Job Description :
Job Responsibilities :
- Maintaining business relationships with multiple stakeholders for smooth running of BPO operations
- Drive transformation through best in class practices within current teams to develop World class operations
- Working with the transition managers for seamless migration of work from onshore locations to Hyderabad site
- Working as an independent Ops leader to take care of all operational and people issues for the site.
- Conducting Operational Business Reviews with onshore counterparts and management team internally.
- Coordinating site wide issues with the Site Director
- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
- Assisting in building, reviewing and adhering to the annual business plan
- Controlling expenses and increasing profitability via productivity and quality gains
- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
- Reviewing- work results of the team and their pattern of handling claims queues and adjustments
- Producing annual business plans including operating budgets
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Developing,motivating and retaining employees and challenging the team to set ambitious goals
- Providing regular performance feedback and giving frequent formal and informal coaching sessions.
- Managing P&L for respective Business Areas.
No. of Openings : 1
Qualification :
Desired profile :
- Graduate minimum qualification
- 10-15 Years of Experience large scale operations in US Healthcare Industry.
- 400-500 FTE Min of Span.
- Has extensive experience in interactions with Clients / Onshore teams
- Flexible for Shifts Night US timings.
- Open to Travel.
- Hands on work experience of US Healthcare industry-Revenue Cycle Management are required.
- Six Sigma / Lean Sigma certification - Preferred.
- MBA from a reputed institute - Preferred.
- Excellent communication skills, relationship building and interpersonal skills.
- Excellent organizational skills and ability to prioritize and multi-task.
- Demonstrable ability to successfully supervise and lead others.
- Ability to work collaboratively with sub-ordinates, peers and senior management.
- Proven track record of sound business judgment and experience of change management.
- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.
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