UnitedHealth Group - Assistant Manager - Claim Operations

Discipline : Claims

Industry : Claim Operations

Job Description :

Job Responsibilities :

- Drives Basic Hygiene on the operations floor and build culture for the same

- Driving with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources

- Manage team and ensure quality and productivity targets are met

- Manage team and ensure quality and productivity targets are met and exceeded

- Motivate and engages team members and maintains attrition within thresholds

- Provide coaching and feedback to team members to enable them to improve their performance and focus on their career- pathing and advancement within the organization

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Build systems to ensure no escalations and is prompt in responding to escalations

- Provide inputs to Leadership on process gaps that exist

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Works independently with minimal direction and is very high on execution and adherence to timelines

- Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry

- Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS

- Handles the MIS and reporting needs with accuracy and timeliness

- Is eager to take on more responsibilities and should be able to execute the adhoc tasks

No. of Openings : 2

Qualification : Required Skill Set :

- 5+ years of experience in the operational role with at least 2 years in TL/AM experience

- Should be comfortable working in Night shifts.

Team size : 25 plus

Shift timing : 5.45PM / 8.45PM (9.5 hours shift)

- People management experience & strong orientation towards customer service

- Highly organized and proactive; able to meet deadlines in a fast-paced environment

- Excellent oral and written communication skills

- Computer proficiency MS Office with knowledge of advanced excel and PowerPoint

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