Unilever - Service Delivery - IT Projects

- A strong and self confident leadership and influencing style, being able to make an immediate impact with suppliers and customers. Strong leadership and communication skills

- Proven strong process competencies knowledge

- Ability to inspire confidence in delivery, a strong service focus (project and operations).

- Excellent understanding of service delivery and setting of service levels

- Flexibility to adjust to changing business requirements

- Command of content of the IT computing operations

- Strong business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.

- Proven track-record in leadership of global teams

- Experience of outsourcing and off-shoring

- Strong networking and influencing skills (Organisational Relationship Building)

- Development of business cases for technology investment

- Negotiation skills

- Ability to work effectively under pressure

Essential:

- Excellent knowledge of structured Service delivery methodologies such as ITIL

- Strong appreciation of business processes and challenges

- Certification to ITIL Foundation level

Desirable:

- Proven experience in managing IT service providers and suppliers in delivering IT projects and services in a multinational European and global context

- Good knowledge of supplier management best practice such as e.g. TPI or Equaterra

- Knowledge of de-facto Business Controls Frameworks such as CobiT