Unilever - Senior Project Manager - Mobile & Device Services

Role : Senior Project Manager (Mobile Device Management) - Mobile & Device Services

Function : Infrastructure Services

Reports to : MDM Programme Manager

Scope : Global

Location : Bangalore

Business Context and Main Purpose of the Role :

Unilever is the global company behind powerhouse brands such as Dove, Persil, Flora and PG Tips. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever: to double in size and become an - 80bn business by 2020, while cutting our environmental impact in half at the same time.

Technology helps Unilever to grow :

Technology in Unilever is at the forefront of genuine globalisation. Technology touches every part of our organisation enabling our business to move faster and with more confidence than ever before. As the pace of business gets faster, and as consumer behaviours evolve more rapidly, technology is the way we create competitive advantage for Unilever.

Unilever faces a drastically changing business context, and the demands on the business are going to get more challenging, not less. The business world is changing and we are working in an increasingly volatile, uncertain, complex and ambiguous world - and so mobility is not an option for Unilever, it is a prerequisite for success.

There are more devices, in more configurations, being used to do an increasing number of activities, with greater integration with cloud services - and so there are more options available to us to unleash the power of mobility than ever before. Employees are importing their behaviours from the consumer devices and services they use in their personal lives - and so our people want, need, and deserve, mobile tools that will help them realise the agile dream.

The need for this increasingly Agile and Mobile workforce is happening while the sheer volume of available devices and services required by the business is dramatically multiplying. However, at the same time the business needs us to deliver robust mobility services whilst relentlessly driving down cost. The Mobile and Devices team plays a pivotal role in enabling the levels of mobility and agility that Unilever needs to succeed.

As a part of the Mobile & Device Services team, the purpose of the Senior Project Manager (Mobile Device Management) role is to support the MDM Programme Manager by :

- Holding accountability for delivery of agreed project activities in support of the MDM Service delivered by Mobile and Device Services.

- Ensure Project deliverables meet agreed time, cost and quality measures.

- Delivering detailed implementation planning, definition of work and plans for all subtasks to achieve project deliverables.

- Management of project risks & issues.

- Production of regular reporting on project status.

- Stakeholder relationship management of the key interfaces to relevant governance boards, IT management and business contacts where appropriate.

- Engage and manage supplier resources to ensure on-time delivery and quality of all project tasks.

- Management of RFC's to support all project deliverables.

As our focus shifts more to - Mobile First-, the candidate must also carry a strong appreciation for the power of Mobility in an Enterprise environment, as well as the Security consideration and device management principles.

The Senior Project Manager (Mobile Device Management)reports to the MDM Programme Manager.

Main Accountabilities :

The Senior Project Manager (Mobile Device Management) will be accountable for the following:

CORE ACCOUNTABILITIES :

The Senior Project Manager (Mobile Device Management) is responsible for delivering Intune Mobile Device Management project work streams across the Mobile and Device portfolio from Feasibility through to Launch. The Senior Project Manager (Mobile Device Management)is accountable for defining ways of working, optimising processes and for ensuring the change initiatives are delivered in line with defined scope and requirements, within budget and timelines and activated through strong business change and comms adoption.

To underpin these areas of responsibility, the Senior Project Manager (Mobile Device Management)will define, manage, introduce, embed the following principles / practices :

Management Control :

Ensuring progress is regularly monitored against the baseline, ensuring delivery remains on track and strategically aligned. The role should achieve this through regular progress reporting, staging and phase gates. Overall Mobile Device Management responsibility for c43k active mobile enrolments globally.

Resource Management :

Management of Analyst resource(s), external global vendorsand technical SME's to support the underpinning initiatives required to deliver the various aspects of Mobile Device Management across the device estate.

Risk / Dependency Management :

Ensuring the consistent and effective management of the projects exposure to risk, as well as managing both in service line and cross service line dependencies.

Stakeholder Engagement :

Providing a consistent approach to stakeholder engagement and communication, ensuring the right stakeholders are kept abreast of delivery across various levels of the organisation.

Specific deliverables within this role include but are not limited to :

- Ensure Project deliverables meet agreed time, cost and quality measures.

- Management of MDM (Mobile Device Management) migrations between legacy and strategic platforms.

- Working with MDM Technical SME's to deliver solutions to address IT Security & Audit requirements.

- Managing and collating user feedback through the various channels adopted by the MDM team, managing pilot user lists through Geography IT and communications channels / content.

- Reporting compliance to KPI's across MDM Compliance / Audit activities.

- Supporting portfolio level reporting and governance management alongside the Mobile & Device Portfolio Manager.

- Accountable for MDM release schedules and change control.

- Working alongside the Activation and Enablement lead to develop, review and activate Communication material in accordance with the release schedule.

- Develop and enhance processes and workflow documentation as the MDM strategy evolves.

- Manages risks and issues register.

- Produce governance documentation and support project delivery through the various project delivery phases.

- Ensure that incidents and problems are identified, diagnosed, analysed and resolved.

- Acts as a point of escalation for issues or problems related to MDM delivery raised by users, suppliers and or Geography IT.

- Liaise with Service Management and Portfolio Management to support monthly reviews with Geo IT teams in relation to planned and in progress delivery.

- Build strong cross-region and cross service-line relationships to ensure that solutions are fully understood, planned and executed by project delivery teams.

Resources :

- This position will involve direct line management responsibility for Analyst(s) (contract and permanent) and a complex network of suppliers.

- The position will require the ability to manage complex virtual teams and network of stakeholders.

- The position will also involve close collaboration, partnership and working with key Vendor delivery teams.

Direct Reports :

Key Interfaces :

Through a combination of internal, contract and third party suppliers the role will manage :

- Analysts

- Comms resources

- Financial resources

- Global MDMVendor

- Global MDM Support Supplier

- Finance BPs

- Procurement Managers

- Geo IT

- Solutions and Capability

- CTO

- EST PMO

- Comms and Activation

- Suppliers

- InfoSec

- Audit

Critical Success Factors for the Role :

Relevant Experience :

Essential :

- IT experience in Unilever or at least one other global organisation with similar industry, project management, and supplier/client relationship management focus.

- Proven experience of managing all aspects of Project Delivery / Governance.

- Strong appreciation of Mobile Device Management principles / practices.

Desirable :

- Excellent knowledge of structured service delivery methodologies such as ITIL

- Excellent project management skills in line with best practice such as PRINCE2 and /or six sigma

- Experience of ITT and RFP with a range of suppliers for infrastructure and application environments.

- Excellent commercial awareness and understanding of providing TCO models

Key Skills :

- Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.

- Supplier Relationship Management.

- Flexibility to adjust to changing business requirements.

- Confidence and influencing style, being able to make immediate positive impact with employees, suppliers and users to build strong lasting relationships.

- Strong communication and interpersonal skills to build effective relationships with suppliers, stakeholders and users.

- Experience and awareness of working in a global role.

- Demonstrate awareness and empathy to our many cultures and social needs.

- Customer and service centric mind-set.

- Ability to work under pressure.

- Strong Reporting capabilities.

Competencies :

- Service Orientation - Outstanding individuals operate from the customers- perspective, using their understanding of the customer's business, the market place and unique issues they face. They add value to customers by providing business solutions that acknowledge commercial as well as technical needs.

- Passion for Growth - Personal drive that enables individuals to go that extra mile in delivering excellent performance.

- Holding People Accountable - Commitment to holding both self and others responsible for delivering agreed growth objectives. They ensure that goals and expectations are clear and individuals are consistently measured and rewarded.

- Strategic Influencing - Uses strategic Influencing to build commitment to their growth agenda and to influence others without using hierarchical power to adopt a specific course of action.

- Organisational Awareness - Demonstrates organisational awareness by knowing who to approach and how to get things done, through understanding the influences, which shape how the organisation works. Traces the implications of these influences and uses this understanding as a basis for Strategic Influencing to drive business growth and achieve growth goals.

- Team Commitment - Show a high degree of team commitment, working co-operatively with others across the organisation to achieve shared goals. Place high value on being part of a team and act to further the interests of the team, or the organisation, above their own.

General Skills :

- Significant self-motivation and focus to achieve the objectives of the role.

- Ability to form strong relationships within Unilever and with key individuals in partner organizations to quickly establish effective virtual teams designed to deliver against demanding objectives.

- Ability to communicate well with people at all levels in the Global IT Team and relevant Unilever organizations, and to present recommendations clearly and positively to ensure they are accepted and actioned.

- Strong focus on Customer Service, to keep the Customers- requirements constantly to the forefront, and to ensure that the activities of the team align closely with these requirements.

- Service / customer focus ~ Fully Operational

- Communication ~ Fully Operational.

- Change Management ~ Fully Operational.

- Business strategy formulation ~ Fully Operational

- Business Process Design and Management ~ Fully Operational

- Business Planning and Implementation ~ Fully Operational

Professional Skills :

- Project Management ~ Fully Operational

- IT Management ~ Fully Operational

- Customer Management ~ Fully operational

- Service Management (ITIL) ~ Fully Operational

- IT Policy Framework ~Fully Operational

IT Technical Skills :

- Good appreciation of technical area.

- Ability to manage complex teams of project and technical staff.

- Ability to work well with peers and demonstrate lateral influence.

- Excellent communication and team building skills.

- Good customer/service focus.

- Sufficient appreciation of Mobile and Devices services in order to identify opportunities for enhancement of the environment, and to assess proposals arising from the team, and others.

- Strong customer service focus to keep customers- requirements constantly to the forefront, and to ensure that the activities of the team align closely with these requirements.

Value Indicators :

- Supporting the management and delivery of service through strategic partners.

- Delivering agreed results for service levels, customer satisfaction.

- Managing large and complex virtual teams.

- Managing customer expectations.

- Resolving complex issues and risks.

- Significant budget management.

- Establishing governance process and teams.

Behaviours :

- Deliver what you promise.

- Build Relationships.

- Develop Yourself, Develop Others.

- Work as a Team.

- Take Responsibility.

- Develop an External View.

- Bring options not issues.

Leadership Behaviours :

Employee should "meet expectations" on the Standards of Leadership behaviours relevant to the WL of this role. Details on the Standards of Leadership