No matter who you are, or where in the world you are, the chances are that our products are a familiar part of your daily routine.  Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product.  Look in your fridge, or on the bathroom shelf, and you- re bound to see one of our well-known brands. We create market and distribute the products that people choose to feed their families and keep themselves and their homes clean and fresh.  Job Position : Application Support Manager   Function : Application Support Manager   Reports to : Lead Application Support Manager  Scope : Global  Location : Bangalore  About Enterprise Solutions :   Enterprise Solutions is a part of Unilever IT (ETS). It is responsible for IT Innovation, IT Solutions Implementation, IT Run & Support for all the Enterprise Applications in core business functions like Supply Chain, Finance, Sales. The Solutions would largely comprise of Enterprise Applications from SAP, Oracle & In-house developed solutions. The Teams within Enterprise Solutions are structured around   IT Innovation : Design & Program ownership of IT Solutions, driven by SMEs  IT Landscapes : The Total Ownership of the IT Instances, both Global & Regional   Application Mgmt : Owning the Run & Maintain for all applications, including User Support  Enabling Functions : Functions like Project Delivery, System Resilience, Supplier Management, etc  Role Details :   - The Application Services team plays a vital role in introducing technology innovation to the business in the form of new and enhanced IT services and in delivering a portfolio of integrated global and regional IT services that enable the business to operate and grow.   - Application Services delivers second line application support and maintenance services for the Core Platforms, Global Applications and Regional Legacy & Heritage applications in accordance with agreed service levels and ETS Support goals and managing the relationship with, and performance of, all third party providers of application development, support and maintenance services.  - As a part of the Application Services Support & Maintenance team, the purpose of the Application Support & Maintenance Manager role is to ensure that IT services are delivered in accordance with the agreed scope and service level agreements; opportunities for achieving greater cost effectiveness are proactively investigated and actioned upon and applications are reviewed and consolidated to remove redundancies, working with various Service Providers.  Accountabilities and responsibilities :  Following are the verticals that a Application Support Manager is responsible for :  - Application Support and Maintenance ensuring our services are available and fit for purpose.  - Vendor management - Managing and building relationships with vendors  - TCO - Drive reduction of TCO for the application or landscape  - Resilience and Availability - Ensure Availability and Resilience of Applications.  - Build Talent and Teams - Invest in building talent  Driving Innovations :  - Ensure that the Service Providers deliver IT services (Application Support and Application Maintenance) in accordance with the agreed scope & service level agreement (SLA) for Supply Chain portfolio, in accordance with all applicable performance metrics, including CPIs, KPIs, ESR, user satisfaction targets, operating level agreements and underpinning contracts.   - Ensure that Service Providers resolve incidents and issues in an efficient and effective manner, and that the root cause analysis studies are conducted and clear improvement plans are identified  - Ensure that service requests (SRs) are implemented according to the agreed SLA  - Establishes problem resolution procedures and defines consequences of non-compliance  - Works with Service Delivery teams during issue escalation for coordination, planning and reviews  - Work with Service Providers to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction.  Vendor Management :   - Engage with Third Party Vendor teams to deliver Service Levels  - Hold vendors accountable for quality and timeliness of deliveries through governance mechanisms  - Ensure the right level of skills and knowledge exists within teams to be able to run Application Support operations at all times.  - Partner with Suppliers to together deliver a World Class Application Operation Organization.  Drive TCO :   - Manage Support costs to ensure Application Management Services are delivered at the right price to the Business.  - Deliver above responsibilities within an agreed financial charging structure and budget.  - Continuously review and seek opportunities to deliver Application Support Services within agreed costs and below.  Resilience and Availability :   - Bring in or operate pro-active measures to measure service performance.  - Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages  - Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.   - Working in coordination with the Program Innovation teams and managing the transition of application management responsibility from the Innovation team to Application Maintenance Team.  - Ensure minimal business disruption. In case of a disruption, resolve the issue and the root cause with less downtime  Build Talent and Teams :   - Help build and retain functional and technical knowledge in house, as part of the ETSC agenda.  Process and Technology knowledge required :  Business Processes :  - Transportation  - Warehousing   - Procure to Pay  Main Associated Technologies / Applications (current view) :  - Oracle Transport Management   - SAP PI   - SAP ECC   - SAP EWM  Relevant Exp :  Essential :  - Educated to bachelor degree level.  - Has extensive previous experience at Unilever or similar organisation of in IT application support and maintenance processes, operating ITIL / PRISM processes and working with external support relationships.  - Experience in managing large scale ERP or applications implementations for global organisations.  - Technical Knowledge,like SAP Functional & Technical modules  - Sound understanding of business processes - order to cash, purchase to pay etc - and the way it impacts the business.  - Knowledge of areas such as software development lifecycle, IT strategy, IT process excellence, six sigma, IT portfolio management, ERP packages.  - Is familiar with all aspects of Application Support & Maintenance and Service Delivery.  - Possesses up to date knowledge of significant areas of operational and/or development environments.  - Shows a thorough understanding of applicable project management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of service delivery.  - Shows a good understanding of IT Vendor Landscape  - Shows a good understanding of contracting and commercial aspects of service management.  - Displays good inter-personal skills at all levels of contact and in a wide variety of situations.  - Demonstrates the ability to make, and take responsibility for, sound and far reaching decisions on major technical and service delivery issues.  - Has the experience and cultural awareness required to work effectively with a global team.  - Possesses a good understanding of the business process areas involved in the Customer Development business function (e.g. Retail Execution, Promotions, Trade Profitability etc.)  Desirable :  - May have a postgraduate qualification such as an MSc, MBA, or other business or scientific qualification  - Relevant professional certification (ITIL, CMMI, SAP Certification, Chartered IT Professional etc)

Bangalore

Unilever - SAP OOC Manager - Application Support - Retail 

Unilever - SAP OOC Manager - Application Support - Retail  ,Job Description for Unilever - SAP OOC Manager - Application Support - Retail  in Unilever in  Bangalore for (5-12) years of experience. Apply Now!

Job Description for Unilever - SAP OOC Manager - Application Support - Retail  in Unilever in  Bangalore for (5-12) years of experience. Apply Now!