Unilever - Process & Technology Manager

- Deliver harmonisation, operational effectiveness and measurable improvement through the design and delivery of process and system solutions that generate value for the business

- Analyse business processes, and identify business factors influencing the development of new or alternative business processes

- Assess change requests and create clarity of business process requirements that drive appropriate delivery of services

- Assess feasibility and options for the implementation of new or improved business processes and services

- Contribute to feasibility studies

- Design effective end-to-end process solutions to deliver the Function’s business strategy and policy

- Manage and participate in process improvement projects, ensuring the smooth integration of new business processes with organisational structure and culture.

- Assess the implications of new processes on both people and organisation and identify the activities necessary to ensure a smooth transition to new processes.

- Support the definition of operational acceptance criteria for new and changed processes and tools and support Service Operations in judging if operational acceptance criteria have been met

- Manage the implementation of new or amended services, processes, procedures, tools and techniques

- Determine, develop and monitor monthly performance measures specific to the live service

- Monitor and ensure process compliance - work with stakeholders within Unilever and Service Providers and the wider business to ensure the service is working as desired

- Capture, build and share internal and external best practices

- Maintain an up-to-date knowledge of emerging process and technology trends and developments in areas of interest to the organisation

Mandatory Skills:

- Expertise within the Accounts Payable area with a working knowledge of P2P E2E processes.

- Experience of change programs within respective area