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Talent Advisor at Unilever
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Unilever - IT Manager - Business Process Consolidation (5-15 yrs)
Roles & Responsibilities:
- Responsible for application maintenance of Unilever's Europe IT R2R ERP solution covering SAP FICO and BPC components. Integral to the role, he delivers capabilities on transformation projects, vendor budget management, AM SLA performance, service management & continuous improvement.
- IT, accountable for service delivery of SAP FI/CO, BPC Cashup and Material Price Forecasting applications
- Owning and managing ~ 40 FTE worth support budget for Europe R2R application support.
- Ensure delivery of IT Resilience composite up time targets for Core SAP FICO and BPC applications - by pursuing root cause actions and proactive monitoring by Service provider.
- Ensure that Service Providers deliver IT services as per ITIL standards, in accordance with the agreed scope & service level agreement (SLA)
- Reviews SLAs, modifies/defines new SLAs and extensions to existing SLAs as & when needed in line with changing business requirements
- Works with Service Delivery teams during issue escalation for coordination, planning and reviews
- Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.
- Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages
- Work with Service Providers to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction.
- Pro-actively identify opportunities for addressing stability of applications and application lifecycle issues through Service Improvement Plans.
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