Unilever - ETS Process & Technology Manager Integration - BPM Standards & Tools Capability

Position Title : ETS Process and Technology Manager Integration - BPM Standards & Tools Capability

Function : Business Operations

Reports to : ETS Process &Technology Manager – Integration

Work location : Bangalore

Main accountabilities

- Deliver harmonisation, operational effectiveness and measurable improvement through the design and delivery of process and system solutions that generate value for the business

- Analyse business processes and systems, and identify business factors influencing the development of new or alternative business processes & systems

- Works with the function to develop a true rolling 8-quarter plan of IT demand for the function.

- Overall accountable for the delivery of the projects on time and budget withing relevant portfolio.

- Ensures that required project and portfolio information is available in all required formats and systems (Clarity)

- Assess change requests and create clarity of business process requirements that drive appropriate delivery of services

- Design effective end-to-end process solutions to deliver the Function’s business strategy and policy

- Manage and participate in process improvement projects, ensuring the smooth integration of new business processes and tools with organisational structure and culture.

- Assess the implications of new processes on both people and organisation and identify the activities necessary to ensure a smooth transition to new processes & tools.

- Support the definition of operational acceptance criteria for new and changed processes and tools and support Service Operations in judging if operational acceptance criteria have been met

- Manage the implementation of new or amended services, processes, procedures, tools and techniques

- Determine, develop and monitor monthly performance measures specific to the live service

- Monitor and ensure process compliance - work with stakeholders within Unilever and Service Providers and the wider business to ensure the service is working as desired

- Capture, build and share internal and external best practices

- Maintain an up-to-date knowledge of emerging process and technology trends and developments in areas of interest to the organisation

- Support training and testing where appropriate and educate extended user base on solutions as required

- Create and maintain process knowledge to be made available professionally through ES organisation to the business

- Ensure robust controls are in place for security and access to systems and enabling technologies

- Support Key User Network

Key responsibilities :

- Defining and delivering against the Business Process Management (BPM) Strategy

- Integrated Project Portfolio Management

- Integrated Process & Solution Delivery (Integrated Roadmap, Global Process Model, Global Integrated Design, Global Project Delivery Approach GPD)

- Project Management Procedures

- Process Knowledge Management Approach

- GPM “Marketing” and “Procurement”

- 3rd Party Supplier selection and Management

- Governance and Change Control of the Global Process Model

- Defintion and Implementation of BPM/GPM Capabilities including:

- GPM Business Process Design Standards

- GPM Deliverables for GPD

- Integrated Process and Solution Design through alignment with GPD

- GPM Process Model Governance (ARIS APG)

- GPM Learning / Training Approach (GPM Essentials)

- GPM Project and User Onboarding

- Process Knowledge Management (GPM Process Wiki)

- Process Change Requests Procedure

- Design & develop Sharepoint collaboration tools

- Various BusOps Collaboration Sharepoints

- GPM Reporting

- ARIS 9 exploration

- Delivering BPM/GPM Operations

- Ensure delivery of BPM/GPM Operations for projects and teams

- Coordinate day-to-day business with 3rd party suppliers and IT Services

- Maintain GPM Essentials (the GPM learning platform)´

- Setup and perform GPM trainings

- Develop process passports / process landscapes for projects in GPM

- Monitor project progress against planned (and scheduled) GPM deliverables for GPM

- Create GPM Reports

- Prepare (monthly) GPM KPIs

- Create monthly reports from Clarity

- uPerform application management

- Monitor GPM CR procedure

- Sharepoint access control

Relevant Skills & Experience :

- Strong Functional experience of 5 to 12 years

- Project Management

- Project Portfolio Management

- Change Management

- Process Design Methodology and Tools

- ARIS Platform

- Suppplier Management

- Global stakeholder management

- Excellent business communication skills

- BE / B.Tech with full time MBA from premier institutions