UAE Exchange & Financial Services - Senior Domain Associate - Server & Storage

Position Title : Senior Domain Associate - Server and Storage

Reports to : Dy CTO

Department : Server and Storage

Function : IT Infrastructure

JOB PURPOSE :

Manage Compute storages, pvt. Cloud as IAAS, Projects and Sustenance for the Domain. Additional Responsibility of Managing team, budgeting, new technology evaluation and implementation, following internal process ITIL ( Incident, problem, change & release, configuration and project management )

KEY ACCOUNTABILITIES: maximum 12/14 accountability statements in the form of verb/noun/result area :

Description :

Problem management : permanent resolution for identified problem ticket

Configuration management: best practice implementation to improve performance. Maintain documentation and CMDB updated

Monitoring : monitor and correlation of event.

Capacity Management : cost effective capacity considering business growth, with current and future technology

Change management: Study and review impact of change. Follow the change and release process.

Project Management : Planning, scheduling, resource management, budgeting, communication, procurement, identifying project risk and project change control

New Technology : Evaluate new technology that helps in meeting organisation goal

Team management : segregation of role with the team. Resource management, Skill enhancement and growth roadmap, Conflict resolution.

Review : Review performance w.r.t problem/project/other tickets etc., . arrive at quantifiable performance matrix for all area. Provide dash board to senior management.

Meet all senior stake holder to understand organisation/department goal and get aligned. Take 365 view for the area of responsibility

Performance Indicators :

- Meet agreed timeline. No repeat of issues post fix

- Updated CMDB

- 90% of proactive resolution

- Zero incident due to capacity constrain

- Zero post implementation issue

- Meet Schedule and budget

- Keeping at par withTechnology market trends

- Zero escalation

- Zero Escalation

- Periodic meeting and meeting time lines for agreed action

JOB CONTEXT :

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

- Domain technical knowledge ( Server, Storage, LAN, SAN, IT security )

- Moving targets ( Modified objectives, scope changes, immediate new market entry etc)

- Cross functional requirements and demands.

COMMUNICATIONS & WORKING RELATIONSHIPS : Define what is communicated to whom and why

Internal : Internal IT team, Business team, EPMO, Finance, ISG, HR and compliance

External : Vendors and regulators.

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY : Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities

QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills) :

- Graduate/Post Graduate

- 12 Years of relevant experience.

- Excellent domain knowledge

- Good in quality control

- Knowledge of ITIL, project management and 6 sigma

- Multitasking

- Good analytical skills

COMPETENCIES: Behavioural competencies :

- Possess good communication

- Excellent interpersonal skills

- Multitasking capabilities