We are looking Transition Manager for world's leading service and outsourcing UK Based company based at Gurgaon.  Our Client:   Our Client is a major player in a fast expanding public services and outsourcing market. Our Client operates in Europe, the Middle East, Asia Pacific and North America. Over 30% of its turnover comes from outside the UK, and the range of our activities varies from region to region. More than 70,000 employees deliver mission-critical services to government and private clients in over 30 countries.  Information:  Work Location: Gurgaon  CTC: 7 L - 9 L   Education: Graduate  Grade: M04  Position Reports to: AGM/ GM   - Relocation Expenses if Involved will not be borne by the Client  Role & responsibilities:  Routine:  - Liaise with Clients to understand Client needs and map processes  - Travel to client site as and when required  - Ensure clarity on performance standards and SLAs required by the client  - Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalise on the same   - Interact with the Operations Head & other key positions to articulate client needs  - Ensure regular interaction with the Technology team to state clear support expectations & information they would require from the client   - Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project   - Ensure the accurate replication of all processes   - Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions   - Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive  - Ensure during process migration, every phase of the methodology is strictly followed with no omissions  - Conduct regular meetings and review sessions to ensure all concerned parties are informed   - Act as the client contact and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process  - Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set  Client Interface:  - Identify process gaps and collaborate with the through the front-end sales/ team/ account managers to formulate solutions.  - Act as an interface between the front-end sales team/ account managers and the Senior Management.  - Provide regular project updates during transition phase  Conflict Resolution:  - Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.  - Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness   - Need-based escalation of decisions and ensure proper follow-up of the same  Domain / functional expertise areas:  - Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset   Critical competencies for the position:  - In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous; Knowledge/skill to manage all BPO functions i.e. HR, Ops, Quality, Training, Technology  If the above profile suits you, kindly forward your updated resume alongwith the below mentioned details:   Current Location: Ok to work in Domestic Process:  Total Exp: Exp in Transitions ( Pls share in details): Exp in Domestic Transitions if any:  Number of FTE’s and Processes Transitioned:  Current Company:  Current Desgn:  Reporting to: Current CTC : Expected CTC :  DOB & Age:  Notice Period:  We will provide complete support to get you the best offer.   Ruchika Bhardwaj Co-Founder & Partner Team Workoid http://in.linkedin.com/in/ruchikab www.workoid.in

Delhi NCR

Transition Manager - Domestic Process 

Transition Manager - Domestic Process  ,Job Description for Transition Manager - Domestic Process  in Workoid Consultants in  Delhi NCR for (5-8) years of experience. Apply Now!

Job Description for Transition Manager - Domestic Process  in Workoid Consultants in  Delhi NCR for (5-8) years of experience. Apply Now!