Hiring for a Leading BPO

Key Roles and Responsibilities

- Lead the development and deployment of the Transformation Roadmap for the accounts aligned to.

- Individually complete 2-3 high impact projects per year per corporate guidelines.

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

- Focus on Process improvement and cost reduction for clients to deliver tangible benefits

- Lead and Implement business process management system for new clients

- Drive and Track Quality DNA - training, testing & certification, Lead any other analytics and productivity initiatives that come up

- Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean

- Best practice sharing & implementation

Knowledge, Experience and Education:

- Competent in Project planning, Project Leadership and team facilitation

- Very strong analytical skills and result orientation

- Ability to learn very quickly and identify improvement opportunities - high energy and self starting individual.

- Facilitative Leadership skills - influencing skills, mentoring and coaching - to be able to drive change in the organization

- Very good communication skills

- Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments

- Knowledge of Statistical tools/Knowledge of various Quality Systems/ Knowledge of Minitab

- Ability to work in diverse teams and with multiple stakeholders

Specific Competence (Desirable):

Process Excellence / Strategic Initiatives - group / Lean Six Sigma experience / Business Transformation

Specific Competence (Essential):

- Ability to effectively influence & motivate others.

- Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams

- People Leadership: Ability to coach & mentor people.

- Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

- Deliver oral and written communications that have clarity and impact.

- Demonstrate the ability to facilitate meetings to generate ideas and make key decisions.

- Create a team environment of accountability and commitment for reaching project goals.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.