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15/02 Sameer
Assistant Manager - Leadership Hiring at IKYA Human Capital

Views:16466 Applications:246 Rec. Actions:Recruiter Actions:21

Training & Transactional Quality Leader - BPO (14-18 yrs)

Delhi/NCR Job Code: 422278

Training and Transactional Quality Leader

Job Description :

Role: Training And Transactional Quality Leader

Designation : Group Manager, Band 9

Location : NCR

Years Of Experience: 14+ Years Experience

Qualification : Graduate, Post-graduation Degree (preferred)

Key Responsibilities :

- Drive continuous improvement program across processes

- Analysis of utilization, efficiency and available data for the process

- Undertake detailed process improvement studies and up skills the team members

- Mentor Green Belt/Yellow Belt projects

- Drive culture of continuous improvement

- Provide Training and quality support, development of metrics and dashboards in line with customer requirements

- Ability to lead a team, coordinate with other location and drive standardized practices

- Should meet and exceed client metrics: External & internal quality metric should be consistently green

- Strengthen quality management processes/framework to improve quality delivery

- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation

- Ability to get out of the box ideas and Process Improvement Initiatives in the process

- Should drive Process Control & Compliance in addition to managing Audit requirements

- Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc

- Should have persuasive, collaborative and influencing skills

- Strong interpersonal skills to manage client expectations/engagements effectively

- Excellent Transactional Quality Domain Knowledge

- Strong Process Knowledge and Compliance to Multiple Audit Postures

- Design overall framework of learning development for associates across all locations in India

Desired Skill's / Preferred Qualification:

- Post-Graduation Degree is Preferred

- Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)

- Demonstrated success in Transactional Quality

- Exposure to different improvement frameworks like Six Sigma, Lean

- Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS, project, excel are critical for the job

- Strong communication & facilitation skills

- Strong analytical skill- ability to work with huge volume of data using statistical tools

- Flexible approach to tackling projects

- Good team player

- Good Presentation skills

- Excellent knowledge of Six sigma and lean methodology

For more information call at 09818200590

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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