Tracxn (www.tracxn.com) is a Bangalore based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp. Dev. and professionals working around the startup ecosystem.

We are a team of 400+ working professionals serving customers across the globe. Our clients include funds like Andreessen Horowitz, Sequoia Capital, Accel Partners, NEA, tech giants like SAP, educational institutes like Stanford, IIMA and corporate giants like Nestle, Standard Chartered and Samsung.

In this role, you will be responsible for the following:

- Account Management

- Closure and effective onboarding of customers post- handover from the sales team

- Drive introduction / onboarding to the platform, ensure effective usage by clients by handling queries, setting up demos

- Understanding the requirement of the customer from time to time and helping them with best methods to use platform effectively

- Coordinate with internal teams for various customer requirements / use cases and driving resolutions from within the company

- Gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances

- Building Engagement

- Drive engagement with customer and focus on increased usage

- Creating awareness within Customer for different product features and new features being added for enhanced value addition to the customers

- Understand areas where customers require help and address the same

- Understand customer use case and effectively handle customer related issues

Note: This is NOT a Sales or Business Development role - the primary focus is to increase customer engagement and improve customer retention

Here is what we are looking for:

- 1-3 years of experience in B2B customer facing role (experience in Account Management/ Customer Success/ Post Sales Support is a plus but not mandatory)

- Exceptional business and analytical skills and ability to run entire customer engagement cycle independently

- Excellent written and verbal communication skills

- Willingness to relocate to Bangalore

What we have to offer:

- Chance to network with VCs, PEs, IBs, incubators and Fortune 500 Companies

- Flat hierarchy, no bureaucracy

- Meritocracy-driven, candid culture

- Very high visibility regarding which startups and markets are exciting globally

- A stellar founding team and like-minded, intellectually-curious colleagues from IITs/NITs/IIMs

Founders:

- Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)

- Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

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