TL - Indexing Process - BPO (6-8 yrs)

Written by: MBA Jobs on Thursday, 03 May 2012
Posted in :BPO Jobs
View all jobs posted by: Tulsi Mudgala
Job Code: 54758
Location: Hyderabad
 


We have opportunity for the below mentioned positions for leading MNC in Hyderabad which is a captive.

Please find the job profile below for Team Lead for Indexing Process

HYDERABAD LOCALITIES ONLY SHOULD APPLY

Job Description

- Directly manage the teams training requirements

- Support cross training and new hire training

- Provides performance input of the bankers to the supervisors.

- Take a lead role in developing, updating and maintaining procedure manuals

- Walking the floor to respond to questions from staff

- Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures

- Develop metrics to measure growth and performance of the department

- Interface with India and US based managers on production, quality and security guidelines

- Intermediate to advanced knowledge of banking products and services.

- Demonstrated experience in resolving and working through escalated complex customer issues.

- Demonstrated ability to coach bankers for improved and sustained performance.

- Advanced problem solving, customer service, organizational, and written and verbal communications skills.

- Strong written communications skills, proficient in MS Office suite.

- Takes ownership for responsibilities.

- Foster team work. Maintain & improve team morale and motivation.

- Develop team members for next roles in the hierarchy.

- Able to work shifts per business needs.

- Conduct performance reviews for assigned analysts

- Assist the Manager Operations in smooth transitioning of work to the company

Apply To & How To Apply: If you find the job profile as per your needs then apply to Tulsi, Live Connections with following details along with updated resume (in Word Format) at tulsi@livecjobs.com

1. Yr. Of Exp:
2. Current CTC:
3. E.CTC:
4. Notice time to Join:
5. Contact No/ convenient time to call:
6. willing to relocate to Hyderabad:

ABOUT US: Live Connections, an Executive Search Firm.

Note: We regret if the Job Description is not relevant to yours job profile. If you are not keen this opportunity requesting you refers someone who fits into this opening. We highly appreciate for your help.

Tulsi Mudgala
Live Connections, Hyderabad

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