Director - Delivery Excellence ( Quality Assurance, Quality Control, Quality Improvement, Training and MIS) Key Results Areas : - Manage, oversee and support internal staff development, quality management, organization development and training services. - Design, develop and implement a quality management organization and staff development training programs. Support organization's drive of enhancing delivery by assuming a leadership role in the transformation to a quality organization. - Promoting and driving a culture of quality achievement and Performance improvement throughout the organization. - Developing talent using Training function and improve overall organizational skill at various functions - Enabling strong data driven organization model - Deployment of continuous improvement activities through Kaizan and Six Sigma methodologies. - Effectively interact with delivery teams to maintain process adherence and help bringing improvements. - Working with Functional Teams to establish input quality requirements. - Formulate and manage the development and implementation of quality goals. Setting QA compliance objectives and ensuring that targets are achieved. - Assessing the delivery against customer requirements. - Agreeing standards and establishing clearly defined quality methods for staff to apply. - Setting up and maintaining controls and documentation procedures. - Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action and compliance with customers- specifications. - Establishing standards of service for customers or clients. Required Competencies : Essential : - 8 to 10 years of Healthcare Industry experience with at least 6 years Experience in Quality Assurance and Organizational Capability preferably in IT/ITES industries - Experience in both Provider and Payer side is an added advantage. Healthcare RCM Quality implementation is mandatory - Experience in Driving Six Sigma initiatives and Black Belt is preferred. - Passion in training and development of Staff. - Experience in Process Documentation and metric tracking. - Must be a team player and experience in handling cross functional initiatives. - Experience in handling Global customers and highly customer oriented. - Strong analytical and excellent language and communication skills. - Extremely methodical and organised - High Performance orientation and manage Team performance effectively Desirable : - Experience in working with diversified work groups. - Willingness to adapt to flexible working schedules Vimal Kumar . R Human Resources Technosoft Global Services Phone - 0422 -4201300 Ext:203 / 09952980890

Chennai

Technosoft Corporation - Director - Delivery Excellence - Quality/Training & MIS 

Technosoft Corporation - Director - Delivery Excellence - Quality/Training & MIS  ,Job Description for Technosoft Corporation - Director - Delivery Excellence - Quality/Training & MIS  in Technosoft in  Chennai for (10-16) years of experience. Apply Now!

Job Description for Technosoft Corporation - Director - Delivery Excellence - Quality/Training & MIS  in Technosoft in  Chennai for (10-16) years of experience. Apply Now!