As a manager of the team:

- Full responsibility for the day to day running of the team which consists of 10 to 15 staff.

- Organise the team, workflow, and processing to optimise productivity and efficiency with the allocated resource, minimize risk and issues and improve the quality of processing keeping operational errors to a minimum.

- Ensure that all necessary controls and reporting are undertaken on a daily, weekly, monthly basis.

- When required liaise with the Business Lines, Middle Offices and Business Support Groups within branches to make sure that new deals are set up correctly and existing deals are processed correctly.

- Act as a Validator on complex deals or as a back-up of Validators of his/her team (see relevant job description for details).

- Responsibility to escalate any issues/problems or control gaps to Head / Deputy Head of the Platform in a timely fashion

- Responsible for staff related issues such as: performance reviews, coaching, training.

- Actively assist in the training and development of those staff directly accountable for providing coaching, training, guidance and supervision.

- Monitoring performance of the team (producing KPI, dashboards- ), looking to identify areas of improvement ensuring quality of processing for stakeholders at all times

- Coordinate with the Head of the Platform on staff related issues such as: training, holidays, assessment process, recruitment.

- Maintain an up to date set of procedures for the products and processes related to their portfolio of Loans.

- Ensure consistency and homogeneity of processes and practices across teams by liaising with other team leaders.

- Ensures that Service Level Agreements signed with the branches are respected, be a guarantor of the engagement of GELOP towards the branches.

- Calculating service fees and invoicing branches serviced.

Experience Required:

- Advanced knowledge of general banking operations (to include Accounting, Funding Nostro movements and Cash management)

- Solid experience of Loans Administration and the ability to read and understand Loan documentation

Experience in general banking (e.g. payments, SWIFT, Nostros, accounting, knowledge of standard market rules, interest calculation rules- )

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