We are Currently hiring for a Captive BPO. Banking Process. Need Team Leaders from Voice background. Good Communication Skills. Min 2 Years as a Team Leader on Papers .   Key Responsibilities :  Responsibilities of the Team Manager include, but are not limited to; coaching and monitoring staff interactions with customers, ensuring staff development, maintaining/ increasing both customer and employee satisfaction, managing to performance metrics (service level, AHT,VCM, staff schedule adherence, etc.) and meeting business objectives.  Required Skills :  - Experience in performing quality assurance reviews for staff;  - Proven ability to train, coach and motivate employees;  - Proven ability to evaluate employee performance;  - Ability to manage multiple priorities and meet deadlines;  - Motivated, self starter and willingness to work a flexible schedule based on the needs of the business;  - Strong written and verbal communication skills;  - Commitment to and demonstration of the Company's Operating Principles;  - PC skills to include proficiency with Microsoft Word and Excel.  Shift Timing : 24/7 Process .Shift Timings vary based on schedules assigned

Mumbai

Team Leader - Operations - BPO Captive  

Team Leader - Operations - BPO Captive   ,Job Description for Team Leader - Operations - BPO Captive   in Equations Placements in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Team Leader - Operations - BPO Captive   in Equations Placements in  Mumbai for (5-10) years of experience. Apply Now!