- In charge of day to day management of customer care team and accountable for their results  - Set targets, review results, deal with individual performance and manage delivery of customer care services  - Supervise the incoming call handling team to ensure consistent delivery of customer delight relating to queries or problem resolution  - Maintaining TCO productivity standards  - Daily review of CSOs  - Take customer calls, which the CSO is not able to handle  - Identify & report training needs  - Assist in job performance evaluations  - Increased customer satisfaction through timely customer complaint redressal  - Manage, motivate and train CSO's to ensure that performance is optimized  - Ensure that the team routes calls through IVR where applicable  KNOWLEDGE/SKILLS/EXPERIENCE  - Basic computer skills  - Should have thorough product knowledge of Product & Process.   - Customer service expertise   - Prioritization skills   - Organizational and leadership skills  - Uncompromising approach to customer service and problem resolution  - Team Leadership and Interpersonal skills  - Strong communication skills including good grammar and articulation  - Positive, polite, cheerful and courteous  - Enthusiastic, empathetic, yet firm when needed  - Patient, Non-Confrontational, Resilient  - Ability to work under pressure and multitask  - Manage conflicts and solve problems  - Good listening and sales skills

Bangalore

Team Lead - Customer Service 

Team Lead - Customer Service  ,Job Description for Team Lead - Customer Service  in GAMA Management Consultancy in  Bangalore for (4-6) years of experience. Apply Now!

Job Description for Team Lead - Customer Service  in GAMA Management Consultancy in  Bangalore for (4-6) years of experience. Apply Now!