Location : Hyderabad

Looking for the candidates only from Pune.

UG - B.Com - Commerce

PG - MBA/PGDM - Finance

Experience: to 8 years

JOB RESPONSIBILITIES:

- Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

- Conduct periodic Performance Appraisals to facilitate performance management

- Responsible for managing leave requests in order to respect Earning Season calendar

- Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

- Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

- Responsible to maintain confidentiality of information dealt with

- Manages day to day team workload

- Responsible for maintenance of production level and qualitative standard with best timeliness

- Assign work to agents and facilitate clearance of bins by end of day

- Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

- Conduct weekly team meetings to discuss updates, statistics, and other information

- Implement action plans for team and individual performance improvement

- Conduct monthly grievance and feedback session with team

- Maintain the SOP's with the Process updates

- Monitor production rate periodically and take appropriate action

- Assigns agents on project, decision based on agent performance and knowledge attributes

- Ability to implement processes effectively

- Good numerical ability and accurate reporting

- Good communication skills for leading the teams and to align teams with client deliverables

- Minimum of 5 years of work experience, with at least 1 year in supervising people

- Excellent written skills ability to prepare reports

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.