REPORTING INTO: Managing Director

Key Roles and Responsibilities

- Manage processes and systems for the company. Creating new processes and ensuring implementation of the same

- Heading CRM department - Setting up of processes for customer interaction, ensuring sales team follow the guidelines outlined for sales, handling customer related escalations

- Heading overall organization level operations - Setting up framework for overall working of the organization, monitoring organization overheads, procurement etc.

- Work directly with the CEO to manage all operational issues and new deals

- Assisting MD with various analytics, MIS and management reporting

- Coordinating with finance on various financial issues related to customers

Requirements

- Recruit will be heading a team of around 10 employees, hence leadership abilities are required. Team player with ability to work across departments.

- Very strong in MIS and Technology with exposure to SAP/ERP or similar systems

- Understanding of finance and accounting issues

- Organizational background, ideally having worked in a developer or consultant.

Educational Qualifications

- MBA/PGDM

- Sectoral experience is mandatory

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