Syntel Inc - Deputy Manager/Manager - Presales

Pre Sales & Solution Designing

- Identify client business needs and business challenges, forecast requirements, and create customized solutions to be proposed to the clients.

- Identify process gaps and client requirements and collaborate with front-end sales team to formulate solutions.

- Work closely with customer & offshore teams (process transition, program management, Support teams and delivery) in India and develop implementation strategies.

- Responding to RFI/RFP(s) and ensuring its execution through coordination with various business units.

- Drafting the RFI/RFP responses from a service delivery, financial and technical perspective

- Undertaking relevant market research for proposal building

Collateral Creation and Management

- Create presentations, flyers, case studies etc, which reflect the value and uniqueness in Syntel KPO service offerings

- Manage existing collaterals through version control and manage a central repository of all collaterals

- Regularly create case studies and update the collaterals with recent information

Others

- Update the Sales pipeline database with relevant information on the opportunities being pursued

- Organizing client visits which also include preparing marketing collaterals, visit agenda, client profiling, coordinating with all support and delivery units.

- Undertake account mapping and mining activities

Required Skill Sets (Technical/Behavioral)

1. Good understanding of the BPO/KPO business (Retail, Commercial & Corporate Banking)

2. Excellent knowledge of retirement services

3. Overall work experience of 5 years

4. Minimum work experience of 4 years in BPO/KPO operations with at least 2 years in retirement services

5. Should have actively participated in solution designing activities / responded to RFIs/RFPs

6. Very Good Communication Skills

7. Good Presentation Skills

8. Good Documentation Skill / experience