Walkin Details :   Walkin at DELHI :  Date of Interview : 13th & 14th May (Saturday & Sunday)  Venue: The Lalit New Delhi : Barakhamba Avenue, Connaught Place, Near Modern School, New Delhi -110001  Timings : 10am to 6pm  Job Location : Hyderabad  Walkin at CHENNAI :  Date of Interview : 20th & 21st May (Saturday & Sunday)  Venue: GRT Grand Convention Centre,120, T Nagar, Chennai, 600017  Timings: 10am to 6pm  Job Location : Hyderabad   About US:   Synchrony Financial Overview :   With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve- Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.  Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you- re joining an organization that recognizes that our people are our greatest asset - every single one of them. That's why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.  Who We Are :   At Synchrony Financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States.- We are pioneers in the future of financing, dedicated to improving the success of every business and the quality of every life we touch.  What We Do:   We offer customers the tools, technology, service and flexibility for all the ways they spend and save. Across numerous industries, we partner with businesses to offer financial expertise in areas including store credit cards, loyalty programs, analytics, marketing, in-store to mobile, and more.  Both our mService and proprietary Digital Card offerings are industry leaders in mobile account service. Customers turn to our Synchrony Bank products for award-winning savings rates. With CareCredit-, we provide financing to health, wellness and beauty expenses. And with products and services to support goals of any size, we know how to move businesses and customers forward.   How We Do It:   First and foremost, we build relationships. We know that everyone's ambition is unique, and that is why we are dedicated to immersing ourselves in our partners- business to fully understand their customers, objectives, and challenges. Count on us to bring the new ideas, deep expertise, and innovative technology solutions the marketplace demands. Your customers are our customers, so we go the extra mile to earn their loyalty and stay a step ahead of their needs. Most importantly, we ask ourselves every day what we can bring to the table to bring you closer to achieving your ambition. Then, we do it.  Our relationships are built for lasting success. Come see what we can do together.  Title : Sr. Analyst - Speech Analytics  Role Summary/Purpose :   - Responsible for leading all Operations business, process performance, planning, and customer behavioral analytics. This role is also responsible for assessing project benefits and identifying opportunities to improve the customer contact experience.   - The Senior Analyst will be required to use all available tools and resources to thoroughly analyze and assess operational performance, customer behavior & speech analytics.   - This will involve customer analytics, portfolio, site and metric performance, forecasting and other activities related to enhancing operational performance.  Essential Responsibilities :   - Provide process focused analytics support to Operations.  - Analyze all aspects of the operations experience, including but not limited to, customer experience, key contact drivers and servicing performance.  - Mentor entry-level analysts  - Ensure all analysis supports appropriate Operations investment decisions and optimizes Operational expenses.  - Design and conduct extensive analysis of performance trends and provide insightful business performance reporting  - Adhere to all analytic standards and support all Operational analytic strategies.  - Design and conduct Ad-hoc analysis as and when required  - Present findings to various management levels  - Experience in R, Social Media Sentiments  Qualifications/Requirements :   - Bachelor's degree or 6 years of analytics experience  - Minimum 2 years experience utilizing statistical techniques such as modeling, A/B testing, and segmentation in a work or academic environment  - Proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, or other programming languages  - Working knowledge of Microsoft Excel, PowerPoint, and Word  Desired Characteristics :   - Mentoring experience of entry-level analysts  - 2+ years of analytics experience preferably within the call center or banking environment  - Strong project management, communications, multi-tasking, ability to work independently,relationship management skills are keys to success  - Work experience in Call Miner tool (or any other speech analytics platform)  - Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience  - Ability to present findings to all levels of management  - Think strategically and ability to identify business opportunities  - Demonstrated ability to manage complexity and multiple initiatives  - Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines  - Ability to synthesize/analyze diverse information, develop and recommend strategies   For further details please logon to our website: www.syf.com

Hyderabad

Synchrony Financial - Manager - Speech Analytics - Walkin 

Synchrony Financial - Manager - Speech Analytics - Walkin  ,Job Description for Synchrony Financial - Manager - Speech Analytics - Walkin  in Synchrony Financial in  Hyderabad for (2-5) years of experience. Apply Now!

Job Description for Synchrony Financial - Manager - Speech Analytics - Walkin  in Synchrony Financial in  Hyderabad for (2-5) years of experience. Apply Now!