Job Description: Operations Manager  Position Manager - Operations  Reporting Manager AVP - Customer Delight  Minimum Skills - Complete knowledge in Email / Chat process  - SLA Management   - Team Management   - Stakeholder Management  - Minimum of 2 years of experience managing   - Total Work Experience of about 7 years - 8 years  - Have dealt with internal and external Customers  Job Description  Responsibilities  Customer support team is responsible for managing customer experience. Team interacts with customers through various mediums like voice, non-voice, and social media at different touch points during the customer's journey with Swiggy.   - Responsible for team of AM and team leads.  - Should be able to manage SLA's on daily, weekly and monthly basis.  - Empower customer experience through increased customer satisfaction and self-help.  - Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.  - Improve Customer Satisfaction through effective collaboration  - Very deep understanding of call center tools, systems and processes especially CRM, ACD, CTI aspects   - Strong process orientation and knowledge

Bangalore

Swiggy - Operations Manager 

Swiggy - Operations Manager  ,Job Description for Swiggy - Operations Manager  in Swiggy in  Bangalore for (8-9) years of experience. Apply Now!

Job Description for Swiggy - Operations Manager  in Swiggy in  Bangalore for (8-9) years of experience. Apply Now!