Supr Daily is a daily delivery service in India. Starting with milk, the company delivers the most frequent daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is pioneering the micro delivery e-commerce model in India. The company is a Y-Combinator startup and is currently backed by Swiggy. With a commitment of $100 Million from Swiggy, the team is scaling their unique supply chain nationally to serve more than 1 Million households every single day.

Y combinator is one of the top American Seed Accelerator and their portfolio includes Airbnb, Dropbox, Instakart, Reddit and about 1500 other startups across the globe.

Swiggy is on a quest to bring convenience to over 100 Million Indians over the next 5 years. The investment in Supr Daily is part of its core strategy to expand reach of consumer base as well as fulfilling the daily needs of a consumer leveraging the power of the milk railroad.

Job Description :

In this role, you are primarily responsible for managing the operational efficiency of hubs across multiple areas in the city. To be successful in this role, you must be able to manage multiple area level operations to ensure order fulfillment, logistics as well as provide an enhanced customer experience. A core part of the job will be to create and roll out new processes to continuously improve the supply chain.

Your Responsibilities :

- Manage an early morning supply chain with a multi hierarchy team of 200+ members which can successfully execute 10,000+ shipments every morning.

- Directly lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas.

- Lead a very large fleet of delivery executives across areas and will need to warrant an efficient and healthy work environment.

- Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.

- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics.

- Source, hire and train a team of managers. You will provide individual coaching feedback sessions and have weekly one-on-ones with your team to maintain a motivated work environment.

- Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature

- Ensure a flawless delivery service for the customers in your areas with special focus on customer experience targets.

- Liaison with customer relationship team to ensure seamless customer experience.

Requirements :

- Candidate should have exemplary leadership skills and should be comfortable managing a large team (experience in managing blue-collared employees is a big plus)

- Excellent analytical and numerical skills with the ability to use data effectively for devising operations strategy

- Should have prior experience in process design and operations implementation with hiring and training exposure

- Attention to detail and ability to critically think through situations, identify bottle necks and resolve problems to deliver results

- Ability to maintain composure in difficult situations and be good at conflict management

- Must have the ability to multi-task and manage multiple hubs

- Ability to create reports in MS Office

- Passion to deliver a positive customer experience with good communication skills

- Able to come up with new ideas to improve customer performance standards

Education : Graduation or above

- Willingness to travel within the city

Additional details :

Remuneration: Best in industry

Location: Corporate office in Chandivali, Mumbai

Timings: 4 am to 2 pm

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