JOB DESCRIPTION :&nbsp; CITY OPERATIONS HEAD The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to- end responsibility for delivering on all these aspects as per the internal norms of the company &amp; handle the P&amp;L of the City Operations. RESPONSIBILITIES :&nbsp; - Leading and managing the team of Managers and Executives to offer the best Customer experience - Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals. - Recruit &amp; Manage the fleet of executives and ensure a healthy and efficient work environment. - Setting the vision and direction of the team by managing individual and team performance expectations and goals. - Monitoring real time service levels and schedule adherence. Performing ad-hoc analysis and reports based on business needs. DESIRED SKILLS (Must Haves): - Relevant work experience of 4+ years in Operations with hands-on exposure in handling a large team of blue collared employees. - Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources. - Experience in warehouse/fulfillment and fleet management. - Excellent thought process in terms of real life problem solving. - MBA from Tier 1 College.

Chandigarh

Jaipur

Lucknow

Ludhiana

Udaipur

Varanasi/Banaras

Swiggy - City Operations Head - IIM/ISB/MDI/FMS 

Swiggy - City Operations Head - IIM/ISB/MDI/FMS  ,Job Description for Swiggy - City Operations Head - IIM/ISB/MDI/FMS  in Swiggy in  Chandigarh Jaipur Lucknow Ludhiana Udaipur Varanasi/Banaras for (4-8) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head - IIM/ISB/MDI/FMS  in Swiggy in  Chandigarh Jaipur Lucknow Ludhiana Udaipur Varanasi/Banaras for (4-8) years of experience. Apply Now!