- The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. City Operations teams: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&amp;L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Job Description: 1. To ensure great customer experience through best-in-class delivery times and maximum serviceability for the assigned region 2. The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Customer Experience :&nbsp; - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for reducing the service delivery times across the region - Ensure Delivery Executives meet required grooming standards with respect to attire and etiquettes Delivery Executive Experience:&nbsp; - Ensure right availability of Delivery Executives into the organization basis demand - Facilitate smooth transitioning &amp; handholding for successful performance through 'On the Job' trainings and by providing necessary resources to execute the job - Ensure prompt responses to queries /concerns raised by the Delivery Executives thereby clearing doubts/ apprehensions if any - Deploy measures to mitigate /reduce risks for safeguarding the health &amp; wellness of the Delivery Executives Delivery Executive Augmentation: - Liaison with the business team for forecasting the "Supply" demand - Execute plans for ensuring availability of adequate fleet and/or building the fleet to meet the Supply demand - Charter effective plans to continuously maintain a pipeline of Delivery Executives to meet the Supply Demand Cost Optimization :&nbsp; - Ensure effective utilization of Delivery Executives through appropriate resource allocation - Design optimal incentive schemes for rewarding the Fleet within allocated budgets - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Chennai

Swiggy - City Operations Head 

Swiggy - City Operations Head  ,Job Description for Swiggy - City Operations Head  in Swiggy in  Chennai for (4-7) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head  in Swiggy in  Chennai for (4-7) years of experience. Apply Now!