About Role: The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to- end responsibility for delivering on all these aspects as per the internal norms of the company & handle the P&L of the City Operations. Responsibilities: - Lead and manage a team of Managers and Executives to offer the best Customer experience - Strategize and executing projects aligned with the company vision and setting timelines to reach those goals - Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment. - Set the vision and direction of the team by managing individual and team performance expectations and goals - Monitor real time service levels and schedule adherence. Performing ad-hoc analysis and reports based on business needs Desired Skills (Must Haves): - Relevant work experience of 2+ years in Operations with hands-on exposure in handling a large team of blue collared employees - Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources - Experience in warehouse / fulfilment and fleet management. - Post Graduate from Premier Institution with proven negotiation skills and effective communication skills.

Lucknow

Swiggy - City Operations Head 

Swiggy - City Operations Head  ,Job Description for Swiggy - City Operations Head  in Swiggy in  Lucknow for (2-7) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head  in Swiggy in  Lucknow for (2-7) years of experience. Apply Now!