Recruitment Team at Swiggy
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Swiggy - Catalogue & Training Assistant Manager - Swiggy Dash (4-6 yrs)
Catalogue & Training Manager - Swiggy Dash
Roles & Responsibilities:
Catalogue :
- Execute SOP driven performance to meet weekly, monthly yearly Quality & Productivity targets.
- Target Setting for the team and ensuring adherence
- Ensuring deliverables are exceeding a quality score > 95% (98% for Data Entry)
- Responsive to escalations and facilitating appropriate solutions
- Work closely with the Vendor Management, Sales, Partner Support team to ensure changes communicated by restaurants are completed in a timely manner, thereby maintaining the equity with restaurant owners and consumers.
- Plan capacity and commit to volume by managing resources / infrastructure, queue, shift management, cross training.
- Team Management - Ensuring a learning organization; addressing training needs from time to time and ensuring that the team gains from each day at work.
- Assign appropriate challenging work to employees to develop & prepare them for larger roles
Training :
- Develop, implement, and monitor training programs within the Catalogue team
- Create and update Catalogue SOPs
- Create testing and evaluation processes - conducting tests post training to assess the effectiveness
- Coordinate with the Internal teams (Content, QA, On-Call and Revisions) to assess training needs
- Implement all training courses as scheduled
- Facilitate & monitor feedback between the Quality Assurance team and the Content team to ensure consistent high quality scores
- Monitor & conduct training sessions with 3rd party vendors such as digitization agencies etc.
Key Performance Areas:
- People Management (leadership role, team management, floor control and retention)
- Training and Development - Develop, implement, and monitor training programs within Catalogue Function
- Metrics Management - Define, measure and present operating metrics to Senior Management
- Project Management - Taking accountability and ensuring alignment of team members for timely execution of projects
- Process improvement - Taking feedback from team members, vendor managers & product to ensure improvements in process; improvements would be along the lines of productivity and quality
- Stakeholder Management
Experience Requirements:
- Prior work experience of 4 - 6 years
- Prior experience in leading teams (this is not mandatory but would be preferred)
- Proven work experience as a training manager
- Track record in designing and executing successful training programs
- Comfortable owning projects without handholding
- Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
- Proficient in MS-Office especially Excel
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