Swiggy - Business Analyst - IIM/ISB/MDI/FMS

Areas of Responsibility

- Coordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets

- Interacting with senior stakeholders including department heads/ CXO and expected to drive projects independently with senior management stakeholders & also collaborate with teams to drive impact and results.

- Establishing processes for customer communication and measure effectiveness of the same

- Identifying & tracking metrics to evaluate customer experience and facilitating data collation for the same

- Setting up processes for measurement and communication of customer sentiment

- Identifying high impact experiences and developing and implementing strategies to solve for the same

- Identifying market best practices and establishing industry benchmarks

- Developing product solutions to provide seamless experiences for customers

- Formulating and running experiments to improve customer experience and reduce the need for customer interactions

- Working closely with the customer support team on improving service

Desired Candidate:

- Full time Graduate from a Tier-1 Institutes

- Work experience of 2 - 5 years

- Experience in a related role or consulting is preferred but not mandatory

- High on energy, assertive and the ability to work under pressure and tight deadlines

- Should be comfortable working with MS Excel and Powerpoint

- Strong problem-solving ability - Candidate needs to exhibit structured thinking, very strong Analytical Skills, Process Orientation, pro-activeness and ability to take ownership of projects is a must