Role Description : - Manage the on-boarding process for restaurants in a structured and timely manner - Information related to restaurants is accurate and updated on the system - Ensuring a high quality recommended menu, working with restaurants to ensure sufficient photos, menu completion, etc. - Timely escalation of issues that could impact partner experience (Eg. Delayed revisions, etc.) - On-boarding of newly launched restaurants - specifically ensuring completion of needed OB details, menu collection, ensuring sanity checks, mystery shopping to ensure no hiked prices, etc. - Working with restaurants to reduce restaurants driven cancellations and edits - Ensure a high automated order acceptance %, minimizing unplanned with DE orders - Adherence to launch milestones, constant communication in case of any issues being faced - Timely resolution of Partner Support tickets - Timely responses and resolution of issues raised by the Operations team - Timely responses and resolution of issues raised by the Catalogue team - Work with restaurant partners in solving operational problems and ensuring retention (payments, packaging, Partner app problems etc.) - Take charge of critical KPI's that affect the restaurant's health as well as ones that ultimately boil down to customer experience. - Support Vendor Projects - (Night Delivery, Creative Deployment, AOV, Image Quality, Assured for other cities, national accounts, JIT, Geo-fencing, etc) - Completion of ad-hoc restaurant facing activities - FSSAI/Owner details, etc.) - Driving adoption of new vendor management products & processes - Drive adoption of Owner App - including accuracy of owner details, engaging owners around logging and usage of the app, etc. - Complies with company and Sales SOPs

Kolkata

Swiggy - Area Vendor Manager 

Swiggy - Area Vendor Manager  ,Job Description for Swiggy - Area Vendor Manager  in Swiggy in  Kolkata for (3-6) years of experience. Apply Now!

Job Description for Swiggy - Area Vendor Manager  in Swiggy in  Kolkata for (3-6) years of experience. Apply Now!