Position Summary

- The DGM - HR will be responsible for successfully implementing the HR strategy in line with the company strategic goals.

- S/he will play the role of an HR Business Partner and would be responsible for supporting the business by identifying and developing solutions based on business priorities and organizational analysis.

- Alongwith developing the HR strategy, S/he will be will be responsible for building a performance oriented work culture and leading functions like recruitment, employee engagement, talent retention, skills development, performance management, policies, etc

- This role also involves ideating and conceptualizing various industry best practices used for managing performance of the employees.

- The incumbent will help laying best in-class processes and systems that drives the culture and makes the Company a great place to work.

Succesful performance on the job would require

- Exposure to the entire gamut of HR activities

- Openness to Innovation, tolerance for Ambiguity and able to effectively manage change

- Teamwork & Communication Skills, strong result orientation

- Ability to multi-task and stay flexible to changing business environment

- Ability to work collaboratively to develop strong relationships with internal/external stakeholders

- Ability to communicate effectively with all levels of staff and management

Detailed Responsibilities

- Assessment of manpower requirements for business units and ensure timely fulfillment of manpower gaps through identification of internal candidates or through hiring from external sources.

- Identify and attract key talent from the industry. Drive and manage the recruitment process to consistently hire the best people in a timely manner through cost effective sources.

- Designing of effective HR policies and practices in line with industry best practices and ensure effective execution of the same in letter and in spirit.

- Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies.Conceptualizing& rollout of training & development initiatives for improving employee productivity, building capability and quality enhancement

- Conceptualize and drive initiatives that ensure a high level of employee engagement is maintained.

- Work in collaboration with business to ensure adherance to guidelines set for the organisation for various employee lifecycle processes

- Driving the Performance Management Process across the organization

- Driving the Payround cycle- Formulation and rollout of annual increments, Performance linked Incentives and other remuneration practices

- Partner with Payroll team to ensure timely payroll processing

- Partner with and coach business & functional leadership team to facilitate organization and culture change. Act as a catalyst for building Organizational Effectiveness within the business. Identify challenges with internal Organization culture and suggest possible steps for improvement

- Ensure Prompt query resolution of employee grievances & maintain cordial employee relations.

- Managing the HRIS and Leave management System

Desired candidate profile:

- Degree/or Diploma in Human Resources Management and/or Equivalent.

- 5-8 years of experience in HR preferably from the FMCG/Telecom/Retail background

- Experience having worked in a start-up / growth stage environment would be valued.

About The Company

Suvidhaa Infoserve (Suvidhaa) is India’s largest Payment Management Company with a wide distribution network of over 75000 retail touch points in 2000+ Cities/Towns in India. Founded in the 2007 to offer the common man, a wide range of B2C/G2C services ranging from Rail/Air/Bus ticketing, Renewal Insurance Premium Collection, Utility Bill Payment Services, Telecom/Mobile/DTH Recharges etc., over 300 Brands/Service Providers ride on Suvidhaa’s robust B2B S-Commerce® Platform to reach their last mile. In 2011, Suvidhaa revolutionized the Indian Domestic Remittance market with its pioneering Cash2Bank Model partnering with Yes Bank & later with Axis Bank (2012). In just 3 years & with over 1mn transactions a month, Suvidhaa has not just become the largest non-bank Remittance Service Provider in India but has also created a whole new industry with several Banks & over 35 non-bank entities entering the fray employing over 100,000 direct & indirect workforce. Today, Suvidhaa’s globally acknowledged truly “inclusive model” offers convenience to over 25 mn unique Customers in India annually. Suvidhaa has now entered the Global remittance market with its innovative SuviRemit platform.

September 2013 saw Suvidhaa launching the country’s first, Open Loop B2B Prepaid Card Program ie., Channel Card, exclusively for Suvidhaa Retailers partnering with Central Bank of India & MasterCard. Channel Card opens up a whole universe of Service Providers who have an online presence but are not connected with Suvidhaa’s platform and has since been received very well by Suvidhaa Retailers. Last year, Suvidhaa also set its foot in the B2C landscape with www.suvidhaa.com with an aim to offer utmost convenience to those who transact online and more recently, the Suvidhaa App was published on Google Play Store, so as to leverage on the growing Android-friendly population & making convenience more ubiquitous.

Suvidhaa was conceived, promoted & seed funded by its Founder & Chairman, Mr. Paresh Rajde & was angel funded by Mr Shapoorji Pallonji Mistry, Chairman of one of India’s leading Business Group. Suvidhaa was further-on venture funded by NVP (USA), Reliance Capital (ADAG Group), IFC (World Bank Group) and M/s. Mitsui & Co. Mr Rajde has been acknowledged for his pioneering contributions to Service Commerce across the world, such as the Institute of Chartered Accountants of India (ICAI) instituted, the Business Achiever (SME) Award 2010, the Inclusive Business Leader Award 2011 by IFC & Mr Rajde was also featured as the “Inclusive Business Leader” in IFC’s Report released in Oct 2012 titled “Being the Change: Inspiring the Next Generation of Inclusive Business Entrepreneurs impacting the Base of the Pyramid”. Suvidhaa has been recognized as the “Most Trusted Retail Services Brand” as per The Brand Trust Report – India Study 2013.

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Team HR

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