Support Analyst - Market/Credit Risk - Investment Bank

Role : Market/Credit risk Support - Investment bank

Expected Role :

- RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaise with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high-quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge.

- The team is responsible to ensure the correct risks are available in a timely manner and to provide functional provision of the risk system to the users on a daily basis.

Key Responsibilities :

- Understanding of the flow & overall business in investment banking

- Ensuring users of the system receive the agreed level of service

- Responsible Data integrity: responsible to check the data integrity within the system.

- Research, diagnose, troubleshoot and identify solutions to resolve functional/data issues/queries

- Able to understand KPI reporting, prepare accurate and timely reports

- Provide the first level of explanation on a level and the movements of the risk metrics displayed and computed within Risk Systems - Risk Sensitivities, Capital Charges, Reserves, Stress Tests, CVA, Limits, and Exposure.

- Manage the standard request from users or follow the delivery of new features.

- Ensure that the procedure and processes are followed and are effective.

- Responsible to maintain an effective testing process & coordination based on business requirements.

- Appropriate and timely communication with all stakeholders

- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams

- Document knowledge on share-point

- Document the solution for maintenance, support, and users.

- Overnight support on a Rota basis

The successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production, and Infrastructure teams.

Background :

- Strong RiSK Functional/Business Support experience (Investment Banking).

- Awareness of ITIL processes.

- Understanding of the flow & overall business in investment banking.

- 1-2 years of IT application support experience

Technical Qualification :

- Basic knowledge of Linux and SQL

- Good knowledge of Microsoft Excel and Macros

- Good knowledge of investment banking and RISK management (Preferably FRM certified)

- Previous experience in dealing with business users across globe

Non-Technical Qualifications :

- Very good communication both verbal and written.

- Very good problem-solving and logical thinking.

- Team player

- Process-oriented

- Innovation/Out-of-the-box thinking

Organization Preference (if any):

- Forward thinking skilled individual

- User-focused with a good eye for detail

- Structured, organized and a good communicator

- Must be able to work closely with users and business analysts

- Willing to share knowledge and skills with other team members

- Whilst able to work independently should be a true team player

Qualifications: MBA / B.E / B. tech or equivalent

Preferred Certifications / Affiliations:

- FRM/CFA certifications would be a plus.

Work experience (in years): 3-9 years