Strategic Account Manager - Corporate Sales - Telecom

Responsible for the in country acquisition of 1 - 4 Global Enterprise accounts and delivery of profitable, long term business of those accounts to

- Leads planning and development of in-country customer sales strategies to acquire of 1 - 4 Vodafone Global Enterprise accounts in line with the global plan (as defined by the GAM )

- Acquisition - to assist with the GAM global acquisition strategy and to leverage global deals to win locally

- Inbound, has responsibility to other region teams

- Outbound, gives assistance to GAM role

- Ensures account plans signed off and agreed by GAM and customer.

- Analyses statistical data related to clients business and industry to identify market trends for global mobile products and services focusing on contract retention and revenue growth

- Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that the products and services fit customer requirements

- Formulates strategies to market for nominated accounts in conjunction with the Propositions and industry segments area

- Assess customer and market trends and provides timely and accurate revenue forecasting.

- Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts

- Identify and pursue sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others.

- Participate as part of an integrated Enterprise customer solutions team to support the Company's top accounts

- Develops partnerships on account strategies where there are customer or industry synergies and plans

Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

- Delivers the local - P&L- for Global Enterprise accounts

- Evaluates performance, risks in nominated accounts and revises plans where appropriate.

Establishes appropriate relationships with customers and leverages those relationships to ensure maximum financial return customers:

- Key company liaison responsible for developing strong one to one long term relationships with key decision makers/ influencers up to C Level

- Secure, manage and deepen the customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services

- Develops integrated and partnered sales, customer fulfillment and pre and post sales strategy for accounts which drive through all areas of the customers- business

- Ensures virtual team works collaboratively with all other functions within the company to drive the agenda and ensure alignment with overall Group Marketing strategy.

- Maximises internal network within the organization to get results for customers and to ensure effective problem resolution and problem management

- Work with OpCo corporate sales areas and customer fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers.

- Influences Account Sponsors, OpCo Board and Group decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes

- Oversees new product, services and mobile solutions into account. Works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accounts

Works collaboratively to provide direction on the service relationship for nominated accounts:

- Collaborates on the service relationship with Customers, OpCo and Partner Network customer base, agrees and ensure delivery of agreed service levels

- Provide face leadership into the accounts on delivery of new propositions, products and services for the business unit

- Agrees and works in partnership to deliver performance targets set for service delivery

- Interlocks with Operating companies to ensure billing customer service centres are supporting the nominated accounts

- Influences and collaborates on Global Marketing product development Strategy / IMP for nominated accounts specific propositions an d pricing

- Develops outstanding customer behavior for specific customers within the company using customer insight data and feedback to improve services

Inputs to decisions on new propositions, product mix and services for customers:

- As part of team, responsible for representing customer view and insight for product decision mix and product and proposition mix roadmap for customers

- Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEO's and Sales Directors within all key clients. Understands up front through engagement at the right business level the customer's strategic and operational issues.

Salary Range; 14 - 20 LPA