Job Title : Manager

Reports to : Manager

Position Overview :

- The Manager ensures the smooth functioning of the departments in all areas. Oversees the working of the Assistant Manager, Team Leads, and provides support to them.

Primary Responsibilities :

- Communicating with other departments and offices on procedural or team-related matters. Communication can be face-to-face, written or verbal.

- Maintaining general discipline in the Department

- Providing feedback to departments in other offices

- To ensure that all office understand the roles of every process and what they do

- Ensuring training of new team members is carried out in an efficient and organized manner.

- Informing the departments about any updates or changes in policies and procedures

- Processing feedback to the concerned Assistant managers about their teams and also to whole department.

- Maintaining discipline in different teams and the department morale.

- Working with the Global QA team on larger quality issues to reduce re-deliveries caused in the department.

- Planning the growth of the department and individual team members growth and grooming them accordingly.

- Oversee documentation of WIs in the team.

- Maintain monitor on all Testing software applications and database testing that involved the teams.

- To work on metrics for the different teams to track productivity, capacity and hiring issues.

Additional :

- In charge of a team of 40-50 people

- Long-term leave approval

- Holding the pre-confirmation performance reviews of new team members & leaders.

- Holding the annual appraisals of members up to the level of Assistant Manager.

- To deal with personnel issues within the team along with Senior Manager's and HR support.

- To be able to take decisions on complicated situations in order to do damage control and ensure projects are delivered on time.

- To look at process and procedure and find ways to improve process line and efficiency.

- Taking decisions on team members growth in the organization along with Senior Manager.

- To ensure that all decisions made in the department are logical and abide by set guidelines and policies.

- To take tough decisions on teams members & leaders who may not pan out in the team or department.

Soft Skills :

- Conflict resolution

- Communication - Written/Oral

- Ability to understand spoken American English

- Organizing and delegation skills

- Accountability / Dependability

- Quality Orientation / Attention to detail

- Analytical Thinking & Problem Solving

- Time Management

- Adaptability / Flexibility

- Documentation skills

- Training skills

- Ability to work under pressure

Dept. specific process knowledge and skills :

- Knowledge of subtitling concepts

- Knowledge of subtitling workflow from PC to C&D for delivery

- Knowledge of C&D processes and procedures

- Ability to provide feedback

- Ability to solve complex issues as they arise

- Quality Metrics and Compliance Guidelines

- Customer service skills

- Ability to multi-task

- Knowledge of different image and video formats

- Knowledge of file naming and revision protocol for UNS files

- Knowledge of Hollywood, current releases, familiarity with catalog content, Hollywood industry

- Familiarity with time zones and operational hours of various external offices

- Good Communication Skills in English

- Good understanding of spoken English

- Good Comprehension Skills

- Good Knowledge of computers and internet

- Good analytical skills

- Good knowledge of Microsoft Word, Excel and PowerPoint

- Basic knowledge of various image and video formats

- Team player, detail-oriented, proactive

- Ability to work under tight deadline

- Ability to multi-task

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.