Senior Relationship Manager, Priority Banking  Key Responsibilities :   Relationship Management :  - Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.  - Provide professional customer service to achieve a high percentage of customer satisfaction and retention.  - Manage the portfolio to de-risk against attrition and achieve stability of book.  - Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.  - Serve as the one-point contact to the High Net Worth customers of the Bank  Sales :   - Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment  - Achieve the Targets set in terms of product mix  - Induction of all new customers brought in by the Branches & Direct Sales team.  - Achieve - best in class- productivity in order to maximize the efficacy of the sales process.  - Achieve the budgeted cross sell targets.  - Aggressive Sales call plans to acquire large prospective customers through referrals.  - Ensure coverage of customer base in accordance with the approved contact plans.  - Coordinate customer events for the cluster along with the product team  Sales MIS :   - Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)  - Maintain and update customer information on WMS  Service :   - NPS & Customer management  a) Ensure that NPS is at least in second quarterly as compared to peers  b) Use the online CMP system diligently and achieve 75% of their require customer contact each month  Risk Management & Compliance :   - Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.  - Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.  - Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same  - Read, understand and comply with all provisions of the Group Code of Conduct.  Qualifications and Skills :   Knowledge/Skills/Experience :   - Graduate/ Post Graduate, consistent academic career  - Extensive sales experience (2 to 5 years)  - Sales focused and highly target oriented  - Able to pick up new concepts quickly  - Able and excited about going out to meet new customers  - Competitive awareness & benchmarking  - Excellent communication, interpersonal & relationship building skills  - Banking knowledge  - Management Information Skills  - Good Interpersonal Skills  - Customer and Service Orientation

Bangalore

Standard Chartered Bank - Senior Relationship Manager - Priority Banking  

Standard Chartered Bank - Senior Relationship Manager - Priority Banking   ,Job Description for Standard Chartered Bank - Senior Relationship Manager - Priority Banking   in Standard Chartered Bank in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Standard Chartered Bank - Senior Relationship Manager - Priority Banking   in Standard Chartered Bank in  Bangalore for (4-8) years of experience. Apply Now!