Sr Property Manager

TITLE: Senior Property Manager - Gurgaon

REPORTS TO - Associate Director Property Management

SUPERVISES: Property Management Staff

SUMMARY DESCRIPTION : Provide day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner.

PRIMARY DUTIES/RESPONSIBILITIES : -

- Direct and oversee all building operations and maintenance.

- Develop and maintain ethical, professional, and courteous relations with contractors and tenants.

- Establish and implement prompt and courteous response to tenants requests and complaints within the guidelines set forth.

- Adhere to all corporate and property policies and procedures and perform all duties in a safe manner and help ensure implementation of all statutory compliances, all environmental laws, codes, standards and regulations.

- Manage and develop all property personnel.

- Train, mentor and continually develop all property management staff reporting to him/her.

- Negotiate contracts and supervise all contractor services related to the physical operation of the property.

- Manage all fiscal activities of the property and maintain full P&L responsibility.

- Prepare Annual Operational and Capital Expense Budget proposals, and monitor and explain variances from approved budget to actual expenses/income.

- Raise Common Area Maintenance and Electricity Bills to tenants and ensure timely collection.

- Ensure all utility bills are paid timely and that there are no unnecessary delays.

- Develop, implement and maintain a marketing and leasing strategy for both current and prospective tenants and collaborate with asset managers or owners to meet performance objectives.

- Serve as primary contact with owner and prepare special ownership reports as needed.

- Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.

- Direct all emergency procedures including but not limited to :-

a) Establish and execute emergency plans and practice drills.

b) Monitor emergency equipment.

c) Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent.

d) Act as fire/life safety director while assisting emergency authorities and response teams.

- Ensure all government, industry and company required programs are instituted and maintained within the property.

- Provide support to development group including, but not limited to: owner relations, quality control during construction, program development and building start-up.

- Represent corporate in selected business, community and industry organizations and groups.

- Comply with all company and regional policies.

EXPERIENCE :-

- Ten to twelve years related management experience.

- P&L responsibility and budgetary experience.

EDUCATION : -

Bachelor’s degree in business administration or related field / Degree or Diploma in Mechanical or Electrical Engineering.

SKILLS :

- Successful completion of the Property Management Program Training or equivalent real estate knowledge.

- Interact with employees, visitors and contractors with poise and diplomacy.

- Provide leadership to all property personnel.

- Maintain a calm demeanor in emergencies.

- Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style.

- Speak before an audience with confidence, using appropriate communication skills/style.

- Demonstrate strong initiative and customer service orientation.

- Establish and maintain a cooperative working atmosphere among staff.

- Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.

- Perform numerical and financial calculations.

- Analyze and interpret various types of data in order to draw conclusions and solve problems.

- Demonstrate proficiency in Microsoft Office software.

PHYSICAL ABILITIES/WORKING CONDITIONS :-

- Work indoors approximately 85% of the time and outdoors 15% of the time.

- Use olfactory, auditory and visual senses to inspect building and detect emergency alarms.

- On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.

- Ability to lift up to 25 lbs.

- Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.

- Transfer properties and work overtime as business needs deem appropriate.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.