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Sr Manager - Transitions - BPO (8-10 yrs)
Preferably from a banking/mortgage domain
Min. Qualification : Graduate/Post Graduate, Program management certification, such as PMI/PMP, Process expertise certification such as Six Sigma Green Belt is preferred
Skill and behavioral traits
- Self-starter with a strong sense of initiative
- Strong project and program management skills
- Strong proven client management skills, with the ability to facilitate and influence
- Proven report writing, verbal and written communication and presentation skills
- Excellent analytical and problem solving skills
- Strong interpersonal skills including evidence of strong team working skills
- Strong understanding of the firm's financial and HR systems, and an ability to work with internal functional teams (IT, finance, HR, facilities, etc)
- Expertise in MS office
Essential duties and responsibilities include the following (other duties may be assigned)
- Responsible for the program management of selected transitions or segments thereof - from the point, the work is identified to the point it is handed over to the Operating team.
- Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
- Development of change management plans and efforts for countries from where work is being transitioned.
- Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
- Effectively support the client Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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