Sr Manager - Shared Services - Accounting Process - BPO

Position : Sr Manager – Shared Services - Accounting Process for Global Food MNC

Department : Finance

Overall purpose of job:

- Responsible for managing the Shared Service Centre of the Company

Main activities/tasks:

- Creation of a Shared Service Centre for the Company

- Supervise & manage the Shared Service Centre and ensure the best service levels

- Help in standardizing the business processes across various Business units.

- Formulate KPIs for the Shared Service Centre

- Establish systems to measure & report the performance of the SSC against the agreed KPIs

- Recruitment & training of staff as per company policy.

- Formulate a Business Continuity Plan for the operations of the SSC.

- Liaise with the stake holders and ensure 100% customer satisfaction

Special requirements, external and internal contacts, travel, working conditions, etc

- The candidate should have good knowledge of the working of a Shared Service Centre. He / She should also have through knowledge of the business processes on an FMCG organization, ( preferably in Foods business) with special focus on distribution. Thorough knowledge of SAP is essential

- Experience in Process transformation / process improvement

- Experience in transitioning & consolidation

Education, qualifications, special training, experience and skills:

- Chartered Accountant with around 10 years of experience in Shared Service Operation of which at least 4 years should be on a senior level independently handling a team of > 30 people.

Personality requirements and competencies:

- Functional Mastery – Business Processes, SSC practices, Accounting

- Communication – written & verbal

- Computer Knowledge – knowledge of SAP & MS Office

- Integrity – Individual with impeccable track-record and integrity.